Dollar TreeReviews of dollartree.com

If I could rate them negative 1000 stars, I would. I have reached out to their customer service on 4 different occasions to get confirmation of my original complaint. I have not received an email or phone call back. They need to retrain their employees, clean and organize their stores, and update their policies (especially since they've increased the prices.)

Store #1115 The managers Avonda, Monica and Paula are GREAT !!!! I see them stocking and trying to keep the store clean !! But the district managers and the owners are HORRIBLE they don’t care about there employees because if they did they would do better by them!!! Now i see why the dollars trees have such a HIGH turn over in Employees and Managers … I have been in dollar tree several times and ONLY the manager was working and no one else….. this is unsafe !! if you all cared you would not let the store operate like that …. I just recently experience this again on Thursday December 9, 2022 … No store should operate like that …. How are the managers getting breaks or relieving themselves to go to the bathroom ?? From what i was told the district manager name is Tony …. when you have a complaint I was told he don’t have time to talk and will give you a date when he could talk to you but only 30 minutes of his time ! MR. TONY without your CASHIER your dollars trees stores will eventually FAIL … and your store MANAGERS will get burnt out if they not already .TONY treat your employees like you would want YOURSELF to be Treated I saw these Managers work thru Covid along with the cashiers ! GREAT JOB Avonda ,Monica and Paula on trying to keep the store together with NO cashiers… me as a customer see ALL your EFFORT

I recently purchased tea lights, 3 to a pack $1.25. ,12 in total. 3 did not work. Since they were open, no refunds and no 3 pack in stock for exchange. I was not offered a discount since I had to settle for a 2 pack. Of course, same price. The clerk was so smart??? She didn't understand I was losing on the exchange. And now no new receipt if the new pkg is bad. She could have given me two 2 packs and charged me for the extra light. Guess you get what you hire! Needless to say, $tree is not on my list of shopping locations any longer.

I wish I could leave zero stars. Last night my friend and I were having girl time browsing through dollar tree looking for Christmas ideas and purchasing items like gift bags and treats . We were ha8a good time. Typical female shopping picking up things & changing our minds and putting stuff back. Well we go to the register to check out. She had spent close to $30 and I purchased quite a bit at $40. As we leave the store approaching my vehicle around the corner I am approached by a female police officer. I was startled as it was around 845 pm dark and unexpected. On the passenger side my friend is approached my a male police officer. Then 2 more male officers appear. They begin to question us asking if we had a receipt. I replied yes ma'am and at this point I'm getting a bit upset wondering what is happening. I proceeded to hand her my receipt and I angrily toss my bags onto my car for her to see everything. EVERYTHING I PURCHASED AND SHOWED THE POLICE OFFICER WAS IN FACT LISTED ON MY RECEIPT. She acknowledged that yes in fact I had paid for EVERY ITEM I WALKED OUT OF STORE WITH. I must add that I had not even had a chance to get into my vehicle so again I had my bags for all to show. As on the other side of my vehicle the same thing is occurring to my friend. Our driver license were checked and the police officer responded back to his superior that "These ladies are clear" . We had nothing extra that wasn't on our receipt. This was very embarrassing and very disrespectful. The police officers ALL 4 of them were very apologetic to us and could clearly see & verify that we had no done anything unlawful. Oh wait " we had items in our cart that decided we didn't want and PUT BACK ON SHELF WHERE IT BELONGED. THE last I was aware of it wasn't against the law to change our minds about wanting to not buy something. I was so embarrassed I didn't even want the stuff after such a terrible experience but I kept it. The woman police officer was very kind and said to me " you aren't banned from store, and she wouldn't blame me if I wanted to do a refund. I said no I just wanted to keep MY PAID FOR ITEMS and leave. They said we were free to go and apologized to my friend and I. What was supposed to be a fun evening with my friend turned into the worst night ever. Not that this means anything but I suffer from SEVERE ANXIETY DISORDER and have awful panic attacks. I had to take my prescription Valium plus an extra to calm my nerves. I WILL NEVER SHOP AT DOLLAR TREE AGAIN. And I happen to be a frequent shopper. Lost a good paying customer. And let me say word of mouth goes far. My friend and I will not choose Dollar Tree to spend our money. No way in hell will I enter a Dollar tree I'd rather pay extra then experience such POOR CUSTOMER SERVICE. Dollar Tree really should be ashamed of how they treated two middle age white women out doing some fun holiday shopping. And let me add both of us our recent widows so even attempting a holiday shopping trip wasn't easy for either of us. Thank you for hearing my experience and I pray you revisit your policies. Sincerely Devastated in Temple Texss Angelia K and Tamera G

Do not shop in Pasadena shopping center St. Petersburg FL. I was charged $26 for 19 items. Yep. When I asked she re ring them up she refused. She also did an exchange in the middle of my transaction probably on purpose to confuse me. She refused to give me a receipt. Thieves work at this dollar tree. And convenient enough she had no name tag. When I asked for a manager she said I’m it. Low class thieves is all they are.

We went to the store at 2308 Fayetteville Rd Ste 400 in Van Buren, Ar nobody should want to shop here unless you want the cops called on you. We tried speaking to a manager about a transaction that showed it went through on our side but not there’s and when I asked for something showing it declined on their side the manager refused. When I asked to speak to somebody above her she instead called the police. Ignored me when I asked for her name and when I asked the store associate “Kenz” what her name was she proceeds to tell me she can’t give me her name..Really!! Nope she just did not want to get into trouble by her manager. A manager should ALWAYS be willing to give their name in issues like this.

Very disrespectful people work here. After being told our order was ready, we had to wait over an hour for the one arrogant and hateful person there to get it together. Afterwards she had the audacity to tell us if anything is wrong with the order that we could not return it. If it leaves the store, it is on us if it is wrong. We place a substantially large order, but I guess they really do not want repeat business. Springville, AL

Dollar Tree in Rocky Point, NY is absolutely awful! They have no clue how to manage a store and their employees don’t care about helping customers! I recently went into the Dollar Tree in Rocky Point to grab a few items for my children birthday. To my horror there was one cashier open and a line of customers all the way to the back of the store. When I asked the employee who was packing out merchandise in the next isle over if she could open another register because there’s a long line, she told me that they could only have one register open. This was absolutely outrageous! It was only after several customers started yelling about the long wait that the other employee working on the floor stomped over to a second register and demanded that the next customer on line come over to her. She also yelled to the other customers not to form a line at her register..What’s wrong with these people!!! How on earth is this place still in business??? I will never shop at this store again unless they install self-checkout! Dollar Tree you really need to evaluate the way you run your business and how you treat your customers!