Jennifer V.
Customer mistreatment by an employee
Was badly mistreated by an associate in store 2593, 39 Mountain Mall Plaza Monticello NY 12701-1556. The woman/girl was heavy set and short with long dark brown hair. She caused a scene with me in front of other customers and employees because of an accident of which I apologized to her for at least 3 times. Offered twice to clean it up and told her not to cut herself. There was a cart fully stacked high with merchandise. On the opposite side of where I was standing were 3 boxes stacked, therefore, I couldn't see them. The boxed up inventory was blocking the items I planned on purchasing. When I went to move the cart, as I have done so many times while shopping, she told me not to without bothering to explain why. I thought I was being helpful so insisted on moving it myself and accidentally knocked the cart into the items stacked up against the cart. As a result, as I was heading to check out, she came from the back yelling and volatile. Saying that she told me not to do it. My response was what if the same thing happened and there was no associate in that aisle? And I thought I was being helpful. I felt threatened. She probably would have decked me if she was close enough. While trying to defend myself, she kept screaming over me which I didn't appreciate. The assistant manager did come over and told her to stop. This supposedly grown adult associate threw a temper tantrum right in the store. This is someone with serious anger issues and does not benefit Dollar Tree. Horrible customer service skills and what occurred was bound to happen considering how the boxed inventory was placed and the fact that it was glass. Potentially a liability. Have no qualms with the assistant manager that I complained to. She was professional. I will not be returning to that store which is a shame because I love Dollar Tree.