Dollar Flight ClubReviews of dollarflightclub.com

Response from Dollar Flight ClubJun 9, 2022

Geoff, We appreciate your feedback and want to apologize for the negative experience. I believe I found your email and I can confirm that our support team did reply. Perhaps the message went to your spam? Our team takes customer service very seriously and we aim to have as fast as reply time as possible for our clients. We'd love to make this right and turn your negative experience into a positive one. I've followed up with you on your original email with us and look forward to chatting with you there. -The DFC Team

Response from Dollar Flight ClubFeb 16, 2022

Hi Nicholas, Thanks so much for reaching out! If our support team hasn't already taken care of this on their end then I would like to make sure that it is taken care of and that we have a chance to talk to you more. Your feedback was very clear and we really appreciate it. Will you send an email to [email protected] and mention Kasandra? We regret that you have to send an extra email but I'm eager to help out. We're happy that you gave the Club a try and we're sorry to hear that you didn't have a chance to use DFC and that you feel it isn't right for you. We understand that it may not be a good fit for everyone but we never want our members to have a poor customer experience. We are not a scam and we do not want you to feel that way. We do try to make the automatic renewal clear upon sign up, in our welcome email, and within members' accounts. Since you are not feeling good about your experience we're really looking forward to talking to you more about what went wrong, the renewal emails that you mentioned in your feedback, and what we can do to make things right. Thank you and we're looking forward to hearing from you very soon! Best regards, The DFC Team

Response from Dollar Flight ClubFeb 16, 2022

Hi DN, Thanks for sharing your feedback with us! We're looking forward to looking into this matter. If you went straight to your credit card company to dispute the charge without canceling the membership then it does sound like your membership wasn't canceled, which is why it renewed. However, we would really like to investigate this matter further. We're sorry for any confusion or surprise that this has caused. Will you reach out to our support team and mention Kasandra? We're happy to take care of this for you. Thank you! The DFC Team

Response from Dollar Flight ClubJan 28, 2022

Hi Charles, 
 We really appreciate your feedback regarding subscription renewals. We are so sorry to hear that you are unhappy with your experience thus far and we are looking forward to chatting with you more. We are not a scam and regret to hear that you feel that way. Members do agree to automatic renewal upon sign up, and we do try to make the renewal information clear at sign up, in our welcome email, and within members' accounts. However, since you feel surprised by your recent renewal then it sounds like we need to make improvements. We'd love to make things right and get more feedback on your experience. Please email our support team at [email protected], reference this conversation, and request Kasandra.

 She is looking forward to helping. Hope you have a great weekend and we look forward to chatting with you more soon! 

 Best regards,
 The DFC Team

Response from Dollar Flight ClubNov 30, 2021

Hi Liz, So sorry to hear that you've had a bad experience with our product. We know our product doesn't fit with everyones needs, but we'd never want anyone to have a poor customer experience and have to go to this length to get heard...so definitely would love to make things right and hear about what went wrong with the product experience and customer support experience. We try to properly convey what is happening during each step of a trial, signup, onboarding, etc. but we're alway looking for more feedback on how to improve it...especially with un-happy customer situations. That said, we'd love to make things right and capture your valuable feedback. If you're open to it: please do email our support team and request Kasandra....and reference this conversation. She is looking for your email. Have a wonderful day in the meantime. Cheers, The DFC Team

Response from Dollar Flight ClubDec 30, 2023

Stephen, We're sorry to hear about your experience. We hope it has since improved for you. -The DFC Team

Response from Dollar Flight ClubJun 9, 2022

Hello We're so sorry to hear about your experience. It sounds like you may have signed up for one of our promotions, either our $1 for 1 the first year sale, or for a trial membership. We'd be happy to look at your account if you would like to email us and mention this review at [email protected]. Thank you! -The DFC Team

Response from Dollar Flight ClubJun 16, 2021

Hi Madeline, Hope you're doing well and having a wonderful week! So sorry to hear about your frustrations on the recurring and/or unexpected charge. We would never knowingly continue to charge someone who's canceled a membership. If you believe you we're charged even though you canceled your membership, I highly encourage you to please reach out to Customer support ([email protected]) so we can address that issue and get you the refund you deserve. Our membership is build around annual charge so that the service we provide to a customer is not impacted...we don't people to miss the deals they want. We never unwilling drag people into a membership, everyone has to signup on their own and input their CC. Additionally as mentioned above we would never charge people who canceled. If that happened, it would be due to a system error that we would happily refund any customer effected by that issue. Please due reach out to support ([email protected]) if you believe the charge was due to an error. Thanks again Madeline! Cheers, DFC Support Team