Dollar Flight ClubReviews of dollarflightclub.com

Got a 1 year membership in December 2022 on a black friday promo. Never ended up using it and forgot about it. Was charged upon renewal in December 2023 and requested a refund as soon as I saw the charge. Thought they'd refund it as I hadn't used the service or even logged in for a year, and since most other companies will offer refunds if someone has forgotten to cancel their membership. Was refused a refund despite multiple attempts to do so. Don't know how good the product is, but the customer service could be much better

This is a total scam. Their big savings, are not savings but blatantly obvious pointing to when flights are cheap. And of course, even though I discovered that in first couple of days, they won't refund your money. Save your money and use common sense.

It would be hard to help the company improve. Their service is mostly a scam. Little opportunity to actually save money and their policies are their to protect them and allow them to keep every penny they can.

I don't recall signing up for this company. When I noticed $99 had been debited from my account, I contacted the company immediately to inform them I was unaware of this company and asked for them to cancel and refund the money. The customer service rep’s initial message was dismissive of my request: Hi Customer, ​ Thank you for reaching out! ​ I'm sorry to hear that you're having an issue, that's never fun! We're happy you've brought your issue to our attention so we can help get it sorted. We’re a small bootstrapped startup that’s grown very fast so we're always looking for opportunities to learn how to improve our product and service so we're glad you reached out. ​ That said, I just checked your customer account and it looks like you were charged for the annual renewal for your membership with us at the correct time: 12/18/2023. Looks like in this case you signed up for a trial account that was not canceled. ​ I'd love to understand the situation better and see if we dropped the ball here. Please let us know if you have any questions. ​ ________ I asked AGAIN to have this subscription canceled and this was his response: ________ Hi Jay, ​ We try to make the renewal information as obvious as possible for customers during the signup, welcome emails, and in the account settings but it sounds like there's still room to improve here. Did you have some suggestions? I'd love to share them with our product team. ​ That said, we do have a refund policy in place as we're a membership-based service. My hands are tied on issuing a refund because the charge happened at the correct time... but I'd love to find a compromise for you:​ We can give you an extra 1 year of premium...completely free if you'd like to stay. Or I can offer you a voucher to our company that you can take advantage of when you’re ready to come back and use the service again. At the end of the day, we have one goal: to help people see more of the world by saving them time and money with our product. If you do think there is some value in our product, we'd hate to see you go and would love to have you around to grow with us as our product and service gets better. ​ Please let me know if you are interested in the above options and I'll happily make it happen. ​ ___________ I would NOT recommend this company. I'm still confused as to how I became a member but the fact that he's refusing to offer a refund for a service I do not intend to use while also trying to hook me into keeping a subscription that I am unaware of is very telling.

The "service" seems to be spammy adverts for partner services and the occasional flight listing. I fell for the "lifetime" membership for a cheap price through Stacksocial. That turns out to just be a trial membership and then they charge you full price going forward. Disappointed in Stacksocial for serving up this garbage. Check to see if anyone promoting this is getting paid, because they probably are.

I signed up for DFC's Lifetime Concierge service. Their advertising claims to have your itinerary ready within 14 business days. I reached out to them in late July to get a trip organized for November. First, I did not hear back at all in over 3 weeks. When I reached out again, they said they had a surge and I would hear back in 2 weeks by early September, then asked me some questions about my preferences. I then paused my request to get them more detailed information, then resubmitted my request early September. Did not hear back for a week, and on following up they said they had another surge of requests but that I was "#6 in the queue." One month later in October I still had not heard back at all, not even to say it was in progress or delayed, And at this point the hotels and flights were booking up and rising in price for my early November trip in less than a month, so I cancelled my request since it was clear it was nowhere near done. I told them so, and they replied saying "There was an increase that happened for September and October. We apologize greatly for this!" It is unclear to me, given they were unresponsive and delayed in August, September, and October, whether they ever deliver itineraries on time or even deliver them at all. Unfortunately their trial is only cancellable within 1 week after purchase, and I fell for their marketing claim of a limited time offer deal and bought it in July when I wasn't booking a trip. So now I am out $199 and have received zero service from them and very poor communication.

Tried to book several deals as soon as they hit my inbox. Links don't work, 'deals' end up costing four times the advertised price. Waste of money, time and frustration cost exceed the monetary loss. Stick to the free clubs - at least their deals work.

Apparently, I signed up for a free trial over a year ago and forgot to cancel. I paid for the first year without realizing I was on a paid plan. I never got any value from the membership. This year when they billed me for next year, I asked to cancel and be refunded within days. They denied my request. That is just bad business holding customers hostage. I just missed their one email because I was used to ignoring their content that wasn’t worthwhile. I wouldn’t recommend the service anyway because I don’t think it adds value but I find it especially disturbing that they won’t allow you to cancel within a week of renewing.