DollamurReviews of dollamur.com

Quality item but multiple follow-ups needed with sales rep. Sales rep offered summer deal. Sent us proof. I had to send proof back to rep as it was lost. Felt like I did more sales than rep. Also, original order did not get processed so we were delayed with the delivery. Not the best service by far. Sorry...

Interaction with Dollamur wasn't bad, but the shipping company utilized was absolutely unprofessional

My mats are great. The fact that I had to send my rubber floors back twice and I still had pieces to fix that were torn, disappointment. I recognize it was not their fault it was the shipping company, but I was on a time crunch. They didn’t try to help me get the replacements any faster. I had to wait for them to receive the damaged ones before they were replaced(they saw pictures of the damaged floor) The rubber floor is no joke to put down because it is extremely heavy. We had to push our grand opening back a week because of all of this.

Communication with my Rep was very sporadic. My team along with myself called numerous times without any response. It wasn’t until the Owner Mike Swain himself stepped in and got things rolling. We appreciate that btw.

The mats are great and they are holding up great under the use of several times a week by two classes. Very happy with them. Our only complaint is the length of time it took to fulfill our order. After many phone calls and messages left we got our mats 9 weeks later. We were told it would initially take 10 days or so.

Service was good once the order was placed but the lack of an ordering process was frustrating. I had written a couple emails, then made about 10-15 phone calls during a span of a 2 weeks to be able to finally place an order.

I wish I could give separate reviews for customer service and product. The product is top notch. Good stuff. The customer service is... not great. Nice people, but it seems like they are not too concerned with getting your business. It took a few weeks before I could get anyone to call me back about my order. When I finally got someone on the phone, he was professional and friendly. For reference I was ordering Flexi-Connect judo mats with custom design on it, about 850 square feet. I guess that's a small order for Dollamur - I'm not equipping a university wrestling room or the next Gracie mega-gym, but still it ended up being several thousand dollars, so you would think they would treat it as an important order. They said someone would call me when the order was on the way... no one did. I eventually called THEM and said "hey, do you know when the mats will ship?" and the answer was "oh, they shipped last Thursday! Didn't anyone call you?" Nope. This was actually really annoying, as the mats are a big part of building a new facility, and knowing when they would arrive is key. They apologized, and were friendly, of course, but... didn't seem too concerned with having messed up. The attitude was like, oh well, it happens. They also said, someone will call you with final details about the shipment arrival. No one ever called. I just happened to be at the facility when a guy showed up and said "hey I got your mats here." Incredible. What if I hadn't been there? Maybe their product is just so good they feel like they don't have to work for their business anymore. There's an opening there in the market for a good company with excellent product and an aggressive focus on customer service. If I had to do it over again I would probably call Fuji Mats first and at least compare the price and service interaction.

Overall experience was OK. We are pleased with the mats but very DISPLEASED and simply do not understand how you can supply mat straps that can not even be catagorized as functional. Two of them broke loading the first time we strapped the mats and have broken a few more since. They are cheap plastic straps that are basically useless. When somebody spends $7000 on a mat, they should get straps that are functional for several years.