DollamurReviews of dollamur.com

The only reason I didn’t give you a one is because your product is so good but not the customer experience I had expected, especially after you made the mistake and triple charged me thousands of dollars.

The communication during the process was very bad. After you had the po number , seemed as though the company was satisfied. Had a hard time with getting updates after order was placed and PO number was in hand.

I ordered a mat that was on special--the one with velcro attachment. I got a mat that has to be taped. Every time.

We purchased a mat 2.5 years ago and the artwork was not done correctly. We sent a couple sections back to have the artwork fixed. Dollamur did a pretty sloppy job of painting over the incorrect artwork. Within a year the new paint was peeling. I contacted Dollamur about it and it took over 2 months to get it worked out for them to take back the sections for them to repair. In the end they did finally do the right thing and completely replaced the affected 2 sections. The whole process was frustrating and way too time consuming.

The dollamur product is excellent. The customer service on my recent several thousand dollar purchase of new mats for my academy was what really disappointed me. My business have spent a very good chunk of money over that last 6-8 years with dollamur and we have had dollamur mats the whole time. But how I was treated with the last purchase is making me think we are no longer going to be purchasing dollamur mats in the future. We had an expected delivery date over the holidays and had the academy shut down in order to remove the old mats and install the new mats with custom logo. The day the mats were supposed to arrive I received zero communication and the mats did not arrive. I spent the next several days calling the shipping company and calling dollamur to get some answers. After several attempts, the only communication I was able to have was with the shipping company. The several phone messages I had left with dollamur and my dollamur customer service rep fell on deaf ears and I never received a return call, email, etc. The mats ended up showing up a week late, right before I was about to start a class. Of course my team and I handled the transition but still to this day I have not received a call back or any communication from dollamur until this review request. Kind of felt like once my money was spent with them they were done with me. And I TRULY TRULY dislike leaving negative reviews online but this experience left me feeling very let down.

Very poor packaging and shipping almost half of my order wasn’t even boxed and properly protected. I am hoping once I roll it out there aren’t any damage.

As far a mats goes, they look AMAZING. Unfortunately, communication before, during and after the sale process was extremely poor. As a paying costumer, I shouldn't be calling or emailing for updates. Absolutely no follow throu during the inquiry/sale process and very poor communication. Love the mats, but I'm not sure if I want to go through the headache again.

The mats themselves are great. However the order did not ship out as promised despite repeated follow up. This caused a huge disruption in our project and put our business at risk.