Annette Nina B.
They ruined my dog
I sent my dog to dogwise academy for 3 week board and train and he came back with horrible behavior. He was reactive and aggressive. When I contacted them I was told that my dog was already that way when I have plenty of messages from the trainer saying that was not the case and this behavior was new to her. When i continued to reach out I was told to reach out to the trainer who they admitted was not skilled with my dog breed. I wrote a review and was contacted by the owner stating that they wanted to help me and would find a skilled trainer to restart the program, but only if after I remove my bad review. This went on for a few days with no resolution until I ignored them and chalked it up as a loss. So they ruined my dog and kept my money. Then refused to help me until I changed my review. Don't waste your money. And dont allow these people to ruin your dog.
Response from Dogwise AcademyOct 31, 2024
Dear Annette, Thank you for sharing your feedback, though we are saddened to read your interpretation of the events. We take each client and dog’s training journey very seriously, and we wish to provide clarity for others who may read this and to ensure all facts are represented. Thanos, your Cane Corso, a breed known for its protective and sometimes reactive tendencies, came to us with a history of challenges that were not fully disclosed before training began. This included reactivity and aggressive behavior, which posed additional difficulties that our initial trainer, who was skilled in foundational obedience but not specialized in aggression cases, managed with professionalism until more severe possessive behavior emerged. During training, Thanos displayed significant progress until he developed possessive reactivity towards the trainer, which prompted her to consult with other trainers for tailored approaches. A full handover session was conducted, where it was explained in detail how Thanos needed to be managed during the transition period—a critical phase where adherence to the trainer's instructions is essential for sustained results. When issues arose post-training, we responded by scheduling a follow-up session where it was noted that, unfortunately, the recommended strategies were not being implemented consistently. Despite this, progress was made during the session, with Thanos responding positively under the trainer’s guidance. We did not refuse assistance; on the contrary, we reached out regularly to check in on Thanos and offered a complimentary full retraining program with an aggression-specialized trainer. It is important to clarify that we requested the defamatory review be removed while we worked towards a solution, which would allow us to move forward constructively. This request was made not to negate your concerns but to ensure a fair, solution-focused approach without the impact of public misconceptions. We are committed to supporting the well-being and success of every dog and their owner, and it’s disappointing that despite our efforts to reach out and assist, those actions were omitted from your review. We remain committed to working with our clients with integrity and compassion and hope this response provides a fuller picture of the situation. Regards, Dogwise Academy



