DogWatch Hidden FencesReviews of dogwatch.com

Do not get if you live ‘far away’ from these guys, they will use any excuse if they bodge the job up. Great product but terrible aftercare. And it’s not just a ‘bad day’. They were perfectly happy to come and install, insisting that I was closer than many of their clients, but then made nothing but excuses when asked to make a few important corrections after laying the lines in really irrational boundaries, I stupidly signed the paperwork to be ‘nice’ because the installer was rushing for a ferry. No walk around, no proper pet training, he just assured me that all was in the right place and I felt confident enough to trust him. After a little time, when I got used to the fence, I realised how badly it was positioned and complained verbally. People who do this every day should know the positioning better than someone who has only lived at the property for a short time. As time passed, it progressively got noticeably worse, my dogs can’t even use our two long wooded driveways and, although I’ve made it abundantly clear since installation, they have gone as far as to practically accuse me of lying, saying that because it’s not in writing it can’t be true and have done nothing but wriggle out of correcting it, insisting that I must have been happy because I didn’t complain in writing and because I signed the paperwork. I have been complaining for two years! During that whole time, they are always insisting that there is at least a three month wait, I have no priority over awaiting new customers even though they did a bodge job and that I can pay for the correction, including travel. I don’t know about you, but if I do a bad job, I would expect the correction to be done at my own expense. I have a cable going halfway through my courtyard instead of at the opening at the boundary! My dog constantly got zapped for over a year because of this ridiculous positioning! Two years have passed and any wire breaks and huge amounts of relaying (I bought a large new batch of cables) I’ve had to do myself or else there would be a three month wait. I have recommended this company so many times to other people as everyone asks me and now I feel like a fool since I can finally see the full picture after enduring a phone call where a man has done nothing but constantly shout loudly over me to where it got so upsetting that I had to put the phone down. And I’m pretty strong when it comes to abuse. They clearly know that I run an estate by myself and have taken advantage of me running out of steam/getting too busy every communication (which I do) and, after two years, I finally give up. Bravo, Dogfence! Customer service is atrocious even though the ladies who arrange things have been delightful. Before seeing what was going on, I have supported this company fully and yet haven’t had an ounce of support in return, being called a liar and getting actually shouted at for ten minutes! But they were very supportive and nice when taking my several thousands of pounds... I am utterly deflated and let down, it has been a truly long, over-extended painful process. And then they kept on sending me emails to review their company....well, here you go guys, I finally got some time on my hands today...

Fence worked for about a year, changed the battery, dog ran through, changed another battery, dog ran through. Left message no call back.

Make sure you read the fine print (which isn't provided). I was under the impression that a lifetime warranty meant lifetime and if "anything" happens to the collars it will be replaced free of charge. Sounded good so we paid to have the system installed. Unfortunately, my dog has worn out the collar from scratching and caused the black transmitter to fall out (who knows where it is). It is very obvious by looking at the collar strap which we still have to figure out what happened. However, this is NOT covered by the so called warranty. I was offered a $20 discount to replace a $300 collar, not going to happen! Disappointed customer...

My system is in alarm and has an intermittant problem. They could not isolate the problem on one visit. The system is still screeching and it’s been close to six weeks and they still have not been back to resolve the issue. To be fair, I have not called them back, but they they knew it wasn’t repaired when they left. I am going to call them back and is what can be done to resolve this issue. I would be devastated if my dog was to get out of the contament area.

As per our conversation- you are 60 days late with the battery and my dog went right through the fence, thankfully unharmed. And you were sold with no communication to your customers. We are done. Remove me from the battery program now. UPDATE: I received the complimentary batteries, thank you . Thank was good customer service!

We were told one thing ( waiting for shipment of bigger collars - put off a day until they came in ) Didnt bring collar and didn’t replace broken collar ). Told that we would have to purchase a broken collar . Was told that we would have to pay for half to bury line.... if dogs can get to line then collars not working !!

Our dog a jack Russell never took to the fence ...it was a waste of time and money

This product is completey ill suited for my property and situation. I feel I was pressured into accepting it without having a complete understanding of the training involved and how my dogs were expected to live within such small confines. I have never used the product since it was installed, it is not practical for the way my yard is set up. The requirement for the dogs to be on leash EVERY time they are in the yard for 2 weeks is completely unreasonable for our lifestyle, if I had I understood that from the beginning I would never have purchased this product.