Anne G.
Hard to cancel - Read the fine print
My dog was bored of dogtv and prefers person tv — watching me or looking out the window. I saw their annual fee go through my credit card and decided to cancel. It took some time to figure out how to do that. The information is buried and while i eventually found options via sign up method those didn’t work. I found and replied to a marketing email and had a prompt reply (not that person’s job so kudos there!) that they don’t offer pro-rated reimbursements. It took several back and forth emails to learn that I was outside of the May 2025 auto renewal window and have the unused service until May 2026. There is no partial refund of the $75 annual fee because it’s all in the contractual fine print. The money saved on an annual contract isn’t worth it if you can’t get a pro-rated reimbursement - which frankly seems logical. So buyer beware and read the fine print.
Response from DOGTVJul 11, 2025
Thank you for your candid feedback. We genuinely appreciate your honesty and are sorry to hear about your recent experience and frustration with your DOGTV subscription. We understand that every dog is unique, and while many pups thrive on our content, some, like yours, may prefer other forms of stimulation. We regret that DOGTV wasn't the right fit for your dog. We also sincerely apologize for the difficulty you encountered when trying to cancel your subscription, this can be done in the Account settings area on the device you originally signed up on. We are continuously working to make our cancellation process clearer, and your feedback is appreciated. Regarding the annual fee and reimbursement, our terms and conditions, which are agreed upon at the time of purchase, state that annual subscriptions are non-refundable after the initial trial period. As a general recommendation, we always encourage taking advantage of our 7-day free trial. This allows you to assess if DOGTV is a good fit for your dog before any charges apply. Alternatively, starting with our monthly subscription option provides greater flexibility, and you can always upgrade to the discounted annual plan once you're confident your dog is "hooked." Thank you again for taking the time to share your experience. Your feedback is invaluable as we strive to improve for all our dog parents.