Arlene H.
Awful Customer Support!
UPDATE! Someone eventually saw one of my emails and sorted out the problem. It’s frustrating, as I shouldn’t have had to send so many emails and messages, nor should I have had to contact my credit card company to raise a dispute, which I have now canceled. For DogTV: I sent an email to your support team yesterday (as suggested in another customer’s complaint), but they did not respond. It was a different representative who picked up one of my other emails which was sent to a Vimeo address. Why don’t you make it clear to customers how to get in contact with the right person? And I still cannot get into my account. Anyway, the link was finally sent to my daughter, thank you. I just hope that I won’t be charged recurring subscription fees after the 3 and 6 month paid subscription ends. I have sent DogTV several messages about my issue. I bought a 3 month subscription for my daughter on 12/19/21, but unfortunately, I misspelt her email address. I wrote @gmal instead of gmail and she didn’t receive the link. The service was due to begin the next day on 12/20/21. I asked if they could alter the address for me and send her the link.They sent back an email asking me to verify my identity by providing the last 4 digits of the credit card used, which I did...I heard nothing! I tried several times to log into my account and I even requested a link - twice - to reset my password... nothing was sent! This might be enjoyable for our pets, but DogTV customer service absolutely sucks!!! There is no way of speaking to anyone on the phone, so I might have to get my credit card company to deny payment. Why can't they get their act together... very frustrating!
Response from DOGTVDec 21, 2021
Hi Arlene - so sorry to hear this! It sounds like your message was sent to the support team that works with our streaming service, as we aren't seeing a record of this message on our end. Can you send an email directly to [email protected] with your daughter's email address so we can take a look and get this sorted for you? Thanks!