Dog Tag ArtReviews of dogtagart.com

Response from Dog Tag ArtMar 24, 2022

Hi and thank you for being a repeat customer! We are sorry that you did not receive your order in the mail. We usually respond to customer service inquiries within 24 hours or less. I will be personally reaching out to you today to get your order resent and discuss how you contacted us initially so I can make sure your inquiry did not slip through the cracks somehow. Our customer service team is great and typically very quick and responsive so I really would like to look into this.

Response from Dog Tag ArtMar 22, 2022

Thank you for being a repeat customer! We are very sorry that you did not receive your latest tag order. We see that this order shipped on February 28th via First Class International Mail Service. It can take 3 - 4 weeks for international orders to arrive with customs backups and increased delivery times due to the global pandemic. It is very unusual for us to not respond to a customer service email. We checked our customer service email records and we could not find an email from you at your email address. We typically always answer every inquiry within 24 hours. Please email me directly at [email protected] and I will personally take care of your inquiry. You can also call us toll free at (855) 364-8242 and we would be happy to help.