Don B.
An AI based company that can not handle problems
Ordered one harness that came with front D ring. Second order came without. By my count 17 emails later I might have a replacement on the way. In the interim many "conversations" with Olivia their AI agent who uses sorry in every message but can do nothing. Olivia also kept repeating the request to submit photos which I did thinking someone might be monitoring the angry customer responses. There is no phone for it is an AI agent that refers you to the web site. As frustration built and I gave a one star review on their site I have a human I think who advises a replacement. Earlier their system was going to send me a free ring but charge $4.99 freight to solve their error. This is a high risk outfit that produces a strong marketing message but has no satisfactory back end to assist customers. Beware if your order is not done correctly for I am joined by many others here on Trust Pilot who have been abused by DogsHood. Definitely not a customer friendly experience.