Debra
I ordered a water play mat for my dog…
I ordered a water play mat for my dog which she loved. After a couple of months it developed a slow leak. I emailed the company who responded within 24 hours asking for more information. I provided this and received an immediate reply apologising and confirming a replacement had been dispatched. This arrived within a few days, well packaged and my elderly dog is lying on it and enjoying the coolness and the cushioned support the water provides as I write this. I received better customer service re this small item than I have received from a large well known company for a much more expensive item so am really pleasantly surprised.