Darren S.
Refund Paid
The online advert and website looked good and the product had good reviews on their own site. The site, however, was misleading. It read as though the product would be sent immediately from the UK. I was wrong. After a brief email exchange, I learned that my dog bed would take upto 8 weeks. As I was at a friend's place (postal address given for delivery) temporarily, this wouldn't have worked. I asked for a refund instead which they agreed to do with no fuss or hesitation. I have now received that refund. 4 stars for their no fuss customer support. 1 star deducted for their misleading website. Can't comment on the product as the order was cancelled.