Angela G.
Promised a Replacement, Then Stopped Responding
I contacted Dog is Human after receiving a jar of multivitamin chews that had a strong unpleasant odor, and my dog refused to eat them. Customer service Zoe initially responded quickly, apologized, and promised to send a replacement jar along with additional products. I promptly provided the requested lot number, photos, and shipping information. I also informed them that I would be changing addresses soon and asked whether the replacement would arrive before I moved. After providing all the requested information, I never received another response. I did not receive any shipping confirmation, tracking information, or the promised replacement. I sent several polite follow-up emails over the next few weeks asking for an update and requesting assistance, but received no reply. I appreciate the initial response from customer service, but I am disappointed that the promised resolution was never completed and that my follow-up inquiries went unanswered.

