DoggykingdomReviews of doggykingdom.net

My original review discusses Doggy Kingdom's terrible customer service policy. We ordered a dog vest, followed their guide exactly, but it didn't fit. When we asked if we could exchange it, the answer was to go pound sand, because "they're personalized". The personalization is a nametag they force you to add, and it's Velcro and comes right off. Absolutely no reason not to exchange it, but the best they would offer is we could buy another one at a small discount. Fine, we leave a bad review! Later, they attacked us for this review. Using TrustPilot's verification to try to claim this wasn't a real purchase. We provided the order number and information and they reached out to us - lied - said if we changed our review they would offer to exchange it. Never happened, and they continued to push with TrustPilot even though they obviously knew we were legitimate customers. Do yourself a favor and stay far away. Even outside of a ludicrous anti-customer return policy, they will play as dirty as they possibly can, including trying to take down your legitimate experiences from review sites, lie and claim they'd like to fix your complaint, then never deliver and continue pursuing censorship in the background. Truly nasty company.

Beware! Don't use their sizing chart they provide for your dog - it is inaccurate and the only way to get the correct size is to buy another one! The only thing custom about this order is the tear off name tags for the sides of the vest. The vests are all the same! You should be able to exchange the vest for correct size. So, you either have to buy a new one or you're left with nothing! What a scam!!!

Ordered the No Pull harness because it had a handle and I thought it would be the ticket to help my dog up the stairs after surgery on her leg. If I had known it was going to take this long I would have never ordered. Also could not order harness with out having the dogs name put on it. If you need it in a hurry please buy elsewhere!!! Still waiting and its been 2 weeks.

I couldn’t use the harness as it made my dog break out in a terrible rash under her arm - the customer service is terrible and took 30 days to get bc it’s from China. Material is very cheap. Save your money and buy elsewhere.

Ordered two harnesses for an upcoming event. While I figured it was made in China since everything is these days, I didn't expect it was going to be SHIPPED from China, and they didn't have distribution centers in the US. Tracking information is useless, shipments from China take forever and it won't arrive in time for it's intended purpose, a worthless purchase. The rep I chatted with put it all on me for not reading their 50,000 pages of gorgonzola and fine print. Well, excuse me...blame the customer, that's how you build customer loyalty. Fortunately, I was able to save 23 others in our group from making the same mistake, and they are looking for another supplier, as I am. Maybe it will arrive a year from now- or maybe not. Disreputable company.

Beware. 1. They default an extra shipping fee for $6.95 2. They drop ship from China - So who knows if it will get through customs. 3. If you try to phone them - No live person option 4. Try to read the shipping/return policy- very restrictive. If you do not purchase the Shipping Plus Service for an extra $6.95 - Looks like damaged or never received items will be a problem. Buyer beware with this company. 5. I'm still waiting for my order shipped from CHINA !

Very unhappy with their lack of a return policy. Ordered according to their size chart for Golden retriever and it is too small. They won't exchange for larger size or refund. The name and phone number is just a velcro strip that could easily fit larger size. Will never order from this company again. Made in China and took forever to arrive.

The d ring ripped out after one year. It also is not a no pull harness. It goes across the chest, easy on and off, but a 100 lb, shepherds still pulls. A second d ring in front might do trick. Love it otherwise.