DoggykingdomReviews of doggykingdom.net

This company is not legitimate. Save your money and find a local pet store where you can SEE the product and actually take it home with you. I placed an order the day after Thanksgiving. It's now February and all I get from their "customer service" is a constant request for my address. SCAM.

If I could give -10 stars, I would. I ordered two customized dog halters. I received an email stating in part, " . . Please note: personalized products require 2-3 business days for production/personalization before they can be shipped. . . ". Eight days later and it has not shipped. I went on their chat and one of their people said that it could take between 9 and 14 days or more for it to ship. Don't believe a word they say and don't order from them.

This company is not honest. Their address is in FL yet you get a foreign transaction fee on your credit card from Austria. There are no order cancellations and no refunds. And it takes WEEKS to get your order because it's not coming from Fl, it's coming from China. Their products do not match their own sizing charts and if you want to exchange the product that doesn't fit because they didn't make it to specs, YOU have to pay return shipping! Please keep your money.

Don’t buy, be aware. This company act like an US company but they are in Shanghai. I ordered 2 winter coats and only the sun will know when we‘ll get them. The phone number doesn’t work and the email contact was inappropriate. I tried to cancel the order because we didn’t know that they are not in the US and after all we got some confusing emails who wasn’t for us (was for another customer). They told me it was too late to cancel the order, but I told them before shipping (I have the email date and the shipping date). So for me a classic lie. I feel betrayed and can only warn to buy anything from this company. I’m really mad. Update: Both jackets (for two different dogs) didn't fit and even with pictures I made who showed the right measurements they still blame the customer. Their size chart is not correct and after mailing back and forth they told me I should have order 2 size bigger. Makes no sense. I look at my measurements and order the Size the chart is telling me (S, M, L eg.), that is how it works. Nope not for them. To get a refund I have to pay for the shipping. No way, I donated the jackets to an animal shelter. I don't waste more money! Never fall for this company.

Slower than slow. Pony express would be faster. There is one basic thing I should have followed: 1. Never buy anything off of Facebook. 2. Never ever buy anything off of Facebook. 3. Never ever ever buy anything off of Facebook. I ordered this back in December, still waiting.

Terrible feedback. All they kept telling me was that my order was on the way but could not tell me any further information. No tracking number, no details of where it was coming from and a phone number of their shipping partner that went direct to voicemail. I am sure this is an off-shore company trying to look like a US company.

Scam company, based in China, absolute junk. All positive reviews are made up nonsense

I ordered two separate orders on December 9th 2020. I asked about tracking and they gave me a company - HOWEVER, little did I know my items were being shipped overseas and one tracking number said I wouldn't get the shipment until APRIL!! (don't need the coats then). I talked to chat, left something on FB messenger as well as emailing. All said my orders "were on the way", but didn't have any sort of timeline. Unfortuneately, these were Christmas gifts and I thought ordering by December 9th on one of their "BIG" promotions, I am very very disappointed. I understand why they don't put on their website their shipments come from overseas - I would never have ordered them.