DoggykingdomReviews of doggykingdom.net

It took this product 4 months to ship to me with no updates The clasp is weak and the dog got out of the collar 2x

I placed my order in January. After waiting two months to receive the dog harness it arrived with the wrong phone number printed on it! Was promised an immediate replacement but nothing has arrived and now they won’t communicate with me. I have been waiting for another two months for this to be fixed. Nothing! DON’T ORDER FROM THIS COMPANY!!!

No more emails please I’ve unsubscribed about 6/8 times they just keep coming

The harness came without a latch to close it around my dog's midsection. Instead there is a velcro strap so the moment my dog strained she pulled it open and was off and running.

Quality is poor, customer service was/ is poor. The harness was one size to big. However since I had opened it, it's no longer eligible for return.......... their reason behind it because it's a custom order... however it's a standard issue xxl harness with a VELCRO name template that just peels off.... I should have just ordered the one off of Amazon for $10.00 lesson learned.

UPDATE: The company did reach out and send the harnesses. I finally received them about 6 months after originally ordering them. WAS IT WORTH THE WAIT AND HEADACHE?? ABSOLUTELY NOT! I just got back from a walk where my dog pulled and THE MAIN D-RING that the leash hooks onto BROKE OFF. My dog and the harness took off one direction and I had the leash with the D-ring in my hand. She is a 45lbs hound mix, I can easily hold on to her when she starts to pull. The fact that the main part that is connected to the leash came clean off is VERY CONCERNING. I am not sure how secure that it ever was. It has a lot of stitching where I assumed the material that was holding onto the D-ring was at. Now that it is broken, I can see half of the stitching is still intact, but the material that was holding the D-ring is long gone. Makes me think that it was barely holding on in the first place. The fact is it's ADVERTISED AS a "NO PULL" harness, then BREAKS WHEN THE DOGS PULLS. Maybe I got a bad harness. We will see if they now live up to the "LIFETIME WARRANTY", because I now have a harness that I cannot use. I will probably update in about 6 months, as that is probably how long it will take if I ever do get a replacement. I placed an order for two harnesses at the beginning of January. They did inform me that it may take longer than normal to receive due to getting a lot of orders. About a month after ordering the tracking number was still not working. When I reached out they said "We definitely did not forget about your order! Your package is on its way to you from our warehouse....In your case, the parcel is on the way since 13 business days....You can track your parcel later here and it will be updated in the next few days." About a week later I reached out again when I still did not have a working tracking number. They then told me, "We're very sorry about this. Because of the Coronavirus, there are currently worldwide problems and delays in logistics. Materials coming from the Asian region, from which our products are made, are partly stuck in logistics. The completion of the products is unfortunately delayed here. We guarantee that every ordered product arrives 100%." This made it seem like the harnesses were not already made even though in the previous email they told me that my order was on the way. I reached out again and received no response. They sent an email asking for a photo review of the harnesses about a week later. I responded letting them know that was not possible since I never got the harnesses that I had ordered two months ago and asked for an update on when they will ship. They responded with, "If the tracking link does not update until the end of next week, let us know and we can process a refund." I guess they don't stay true to the "We guarantee that every ordered product arrives 100%." They didn't even want to bother with sending the harnesses that I had ordered or trying to fix the fact that I never got them. My ordered products arrived with a 0% success rate.

Update: They have asked me to update my review. I did receive the products in June and my CC company had reimbursed me when I filed dispute months ago. So I am not out anything but I donated the harness and leash since I needed it back in Jan/Feb when ordered. My complaint was the lack of customer service and the fact they kept sending me a tracking number that did not work. I still think 5 months is extreme to resolve issue. Beware!!! Wish I would have done my research. Thought I was supporting a "small business owner". Ordered product at beginning of Jan and still not received. Reached out to check on delivery date and was sent tracking link. When I use the link no information is available. Just sent a request for a refund not confident that will happen. I will stick with chewy or local business that I can walk in and purchase.

Terrible Service. The website leads you to believe it is a American or European, definitely no indication it is from China, the photo they use to the lady and her dog Lucy, very misleading. Shipping says 7-10 days to the US, it has now been 30 days and no delivery. I keep emailing them and they say it has left the warehouse, they said that since day 5. When you check the tracking number it says no data or left warehouse and no other information. I tried to cancel the order as I could no longer wait and had to go to a store to buy my products as I was picking up my new dog, and they said too late it was shipped and on the way. That is always their answer, shipped and on the way, but no delivery and no tracking. Ive tried many international tracking companies to try and track it and all say it does not exist. DO NOT WASTE YOUR MONEY ON THIS TERRIBLE Fraud COMPANY. My next step is to contact my Visa company and get them to cancel the order.