DoggykingdomReviews of doggykingdom.net

Dont waste your time and money. Good luck if you ever have to return an item and if you order....you'll wait a couple months before receiving. Find another site.

SCAM!! 2 months no product, won’t answer emails, no phone, don’t be fooled as they are out of China

Do not believe the "We want all our customers to be happy"/lifetime warrantee for their winter coat dog harness. The first three wintewr coat harnesses I bought the zippers all broke the first year---- or even season. I somehow let those "slide" and did not pewrsue replacements. We really loke the coat/harnesses ptherwise. I bought a fourth coat and within months, guess what---- once again the cheal zipper broke. This time I saved all my paperwork from the purchase, and contacted Doggykingdom for a replacement. I jumped through all the hoops filling out the informayion and sent it in. I waited a couple of days and received another request from Doggykingdom to once again provide THE SAME INFORMATION---- so, back to the beginning. I then received an email asking me to provide "video of the incident"---- so I took several pictures, sent them in with (once more) all the information, details, etc---- and it has now been another two weeks and they refuse to contact me---- so much for "lifetime warrantee" and "we want you to be a happy customer". I am NOT a happy customer---- and this treatment of my request does not speak well---- at all---- of the "honesty" of their guarantee" and their promise of "wanting to keep all customers happy". Empty promises.

They have a hidden return policy that basically makes it so you give them more money for a replacement product. The harness was too big even though the weight measurement was accurate. No way to speak to anyone by telephone. The only way to tell it was too big was to try it on. I'm now out 56.00.

I am happy with the harness itself, but when I received it, the phone number was not completed on the name tag. It turns out that because I put a "1" in front of the area code, they did not put the end of the phone number. When questioned why they would not just do that automatically, I was told it was my fault for listing the "1". I think it should be a given that if it does not fit, drop the 1 and finish the phone number. Instead, they are charging me an extra $14.95 to replace the reflective name strip. I think this is incredibly poor customer service.

I wish I had read reviews before ordering. Sizing totally off so I need a replacement that took quite some time to get. Replacement jacket zipper broke after 2 weeks of use on a 10 lb dog! I sent a photo as requested and I was assured a replacement would be sent. It's been over 2 weeks and nothing, no response to email, no replacement, nothing. Don't waste your time or money

STAY AWAY!!!! Measured my 9 1/2 lb maltipoo according to their size chart for the winter jacket. Said M would be perfect & so that’s what I ordered. Neck & chest fit somewhat but the length of the back & under belly was incredibly long! So much so that he would wet the jacket every time he went to pee! I called & the robot said I had to go to the web. The web sent me to another site that sent me to another site which finally gave me their “refund policy”. That said, If I opened the package or tried it on my dog there was no refund. Otherwise they would give me 40% off my next purchase from them! I spent $43.00 for nothing. I’m outraged! Called my credit card & I’m disputing the charge. Doggie Kingdom is in China & the dispute is my only option.

My order went through ok, but the jacket was too small. Have been trying to arrange an exchange for 3 weeks now - even paid extra for the postage (invoice sent without any reply to my emails) but no acknowledgement or confirmation received and no goods received. I left a 3 star review on their website (hoped by not putting a lower rating it would be published) but strangely hasn’t appeared on their website - all reviews are 5 star except 4x 4 stars so incredibly misleading.