This was to be my first session at 1PM today. No one called or texted to set up the meeting nor was I sent a link to join in a class, After 20 minutes of trying to figure out what was going wrong I finally called, They finally told me the the trainer had a last minute family emergency and they couldn't get another trainer on time. No one called or texted about this. I really told them what I thought about how they handled or didn't handled it. I ask for a refund and canceled my membership. I am not paying for an irresponsible company to take my money and not do the work. I wish I had read these reviews before I signed up, If you are reading these don't sign up.
Response from DogAcademyMay 30, 2024
Dear Claire,
Thank you for bringing this to our attention. We deeply regret the inconvenience you experienced due to the missed session and the lack of communication from our side. We understand how frustrating and disappointing this situation must have been for you.
We sincerely apologize for not informing you about the trainer's emergency and for not arranging a timely replacement. This is not the level of service we aim to provide, and we are taking steps to ensure such lapses do not occur in the future.
We have processed your refund in full and canceled your membership as requested. You should see the refund reflected in your account shortly.
Your feedback is invaluable to us, and we will use it to improve our communication and service reliability. If there is anything else we can do to address your concerns or if you would like to discuss this matter further, please feel free to reach out to us directly.
We apologize once again for the inconvenience and thank you for your understanding.
Sincerely,
Mandy Wahl
Brand Integrity
[email protected]
DC
Darlene Cabral C.
The Dog Academy Training Course was…
The Dog Academy Training Course was easy to use and I liked how I was able to take the courses at my own pace.
Response from DogAcademyMay 30, 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our training Course easy to use and appreciated the flexibility of taking the courses at your own pace.
We understand the importance of accommodating individual learning styles and schedules, and we're glad that our platform met your needs in that regard.
If you have any further feedback or questions, please don't hesitate to reach out. We're here to support you every step of the way.
Thank you for choosing Dog Academy!
CH
Cynthia H.
The support I received
The support I received
Response from DogAcademyMay 30, 2024
Thank you for choosing Dog Academy!
PS
Phyllis S.
My dog is amazing.…
This has been a great experience with my dog Casey! He is so smart and loves making me so happy! Ive learned a lot . And look forward to having my dog with me everyday. Thank you dog academy .
Response from DogAcademyMay 30, 2024
Thank you for your wonderful feedback! We are thrilled to hear that you and Casey had a great experience with our training program. It's heartwarming to know that Casey is thriving and that you've learned a lot together.
There's nothing quite like the bond between a dog and their owner, and we're honored to have played a part in strengthening that bond for you and Casey. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you both every step of the way.
Thank you for choosing Dog Academy, and we wish you and Casey many more happy moments together!
GP
Gary P Hauser J.
Great experience
Great experience, just having issues resetting password
Response from DogAcademyMay 30, 2024
Hey Gary! Thank you for your feedback, we can help you get into your account, a member from out customer service team will reach out to be sure that you do not need further assistance. Thank you again!
Sincerely,
Mandy Wahl
Brand Intgrity
BD
Bella D.
Dog academy online course experience!
Have always been fast and easy to contact!
Response from DogAcademyMay 30, 2024
Thank you for your kind words! We're delighted to hear that you've found it easy and quick to contact us whenever needed. Providing prompt and accessible support is a top priority for us, so we truly appreciate your feedback.
Thank you for choosing us.
CG
Cora G.
Does not address the correct behavioral issues
I decided to purchase 6 session of the virtual training because it was the cheapest option and according to the website, the results were the same as the in-person training sessions. From the start, I explained that I have a relatively stubborn 10-month-old dog that is not food-motivated. I explained that the most important thing we wanted to fix and work on was her walking and recall. That being said, from the start of our training sessions we were told to work on various tricks. Of course, my dog mastered all these tricks very quickly because tricks were not the issue we were having with my dog. However, I had an open mind to this training technique at first. I was told this would teach my dog basic obedience and would help with her confidence and listening skills during walks. After 3 of our training sessions went by, my dog had still not shown any improvements in her walking. During our training sessions I explained to the trainer that everything else was just fine, but my dog's behavior on walks was still not improving. Even after consistently raising this concern, our trainer still focused on tricks during our sessions. She gave some tips to help with walking, but even after consistent practice with my dog, none of them worked. At the end of our second to last session, she said she would do some research for stubborn dogs because all of the regular techniques she would recommend are clearly not working. During our final session we finally went outside and I showed her my dogs walking. Our trainer told us that my dog was not demonstrating any red flag behaviors, it was just mostly annoying behaviors with pulling and could easily be corrected. I told her that we have been doing all of the techniques for the past few months, but my dog still demonstrates the same behavior. My dog also gets overly-excited when we see people or dogs on walks, but because my dog does not show aggression with the excitement our trainer said the behavior is not concerning. Although the behavior may not be a "red flag", my dog is a st. bernard mixed with a great pyrenees and is nearly the same weight as me. So the behavior may not appear nearly as bad for any other dog, but because my dog is so large, I would argue that it is a red flag. The reason we held off on training until my dog was 10 months was because we were worried that we would not see any benefits in our dog and we would just waste our money, which unfortunately is exactly what happened. We felt like our issues we wanted to address were never properly addressed and we were told to just continue practicing the same techniques, which clearly were not working. We were hoping that these trainers could teach us more than a youtube video could and they would know how to handle a stubborn dog, but clearly that was not the case. I am really disappointed with the results of this training and I can confidently say that it was a waste of money. If you have a particularly stubborn dog, I would 100% not recommend this training.
Response from DogAcademyMay 30, 2024
Dear Cora,
Thank you for taking the time to share your feedback. We genuinely appreciate your detailed input, as it helps us improve our services.
We are sorry to hear that your experience with our virtual training did not meet your expectations and that the sessions did not address the specific behavioral issues you were facing with your dog. We understand how important it is to have effective training, especially for a large and energetic dog like your St. Bernard and Great Pyrenees mix.
We have issued a full refund for your purchase of the six-session virtual training package. You should see the refund reflected in your account shortly.
Please accept our sincerest apologies for any inconvenience caused. If there is anything else we can do to assist you or if you would like to discuss your experience further, please do not hesitate to contact us directly.
Thank you for giving us the opportunity to address this matter. We wish you and your dog all the best in finding the right training approach that works for you both.
Sincerely,
Mandy Wahl
Brand Integrity
[email protected]
LZ
Lauren Z.
Thank you for being here
Thank you for being here. It was really tough to find out all the information about dogs safety guidelines and instructions. I'm extremely thankful for your service.
Response from DogAcademyMay 30, 2024
Ensuring the well-being and safety of our furry friends is paramount, and we're honored to have been able to help.
We're so glad that we could assist you in navigating the important information regarding dog safety guidelines and instructions.
