DogAcademyReviews of dogacademy.org

Response from DogAcademyJun 25, 2024

Thank you for sharing your positive experience with us! We're thrilled to hear that working with Julie and the rest of our team has been great for you. We strive to provide excellent service and support to all our clients, and we're delighted that you're happy with your experience. If you have any more questions or need further assistance, please feel free to reach out. We're here to help and support you and your dog every step of the way. Best regards, Mandy W.

Response from DogAcademyJun 25, 2024

Thank you so much for taking the time to provide your feedback. We’re delighted to hear that you found the exam fairly simple and that your experience with your dog has been positive. Your insights, especially given your extensive experience and the success of your dog's training, are incredibly valuable to us. We appreciate your dedication and the time you've invested in our program. Your feedback will help us ensure our assessments better reflect our participants' real-life skills and experiences. Thank you once again for your thoughtful review.

Response from DogAcademyJun 25, 2024

Hey Wendy! It was great to speak with you, please do not hesitate to reach out to us if you need further assistance in the future. We are here and happy to help.

Response from DogAcademyJun 25, 2024

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our course. We strive to provide flexibility so you can train your dog at your own pace and convenience. It's fantastic that you found the lessons comprehensive and easy to follow—it's our goal to make training enjoyable and effective for both you and your dog. If you have any more feedback or need further assistance, please don't hesitate to reach out. We're here to support you throughout your training journey. Best regards, Mandy W.

Response from DogAcademyJun 25, 2024

Thank you so much for your glowing feedback! We're thrilled to hear that you found our course essential and well-organized. It's wonderful to know that you're satisfied with the structure and content. Your recommendation means a lot to us, especially for those considering dog training, particularly for service dogs. If you or anyone you know needs further assistance or has questions, please feel free to reach out. We're here to support you and your dog every step of the way. Best regards, Mandy W.

Response from DogAcademyJun 25, 2024

Thank you for sharing your experience with us! We're thrilled to hear that you found our approach helpful, especially with the examples and explanations provided. It's our goal to make sure you understand the concepts and techniques that can help improve your dog's training effectively. If you have any more questions or need further assistance as you continue your training journey, please don't hesitate to reach out. We're here to support you and your dog every step of the way. Best regards, Mandy W.

Response from DogAcademyJun 11, 2024

Thank you for sharing your feedback. We understand your frustration and sincerely apologize for the inconvenience you experienced. We want to clarify that it is a legal requirement for all service dogs to pass the public access portion of their training to ensure they are well-behaved and capable in public settings. This is essential for the safety and comfort of everyone, including the service dog and handler. To support our clients, we have in-house trainers who are highly qualified and dedicated to helping each service dog and handler team succeed. Additionally, we offer FREE virtual training sessions to assist you in meeting the necessary standards. We are committed to your success and are always available to provide guidance and support. Regarding the video submission process, we regret that you found it challenging. The 30-second sit requirement is just one aspect of the evaluation, and all videos are reviewed thoroughly to ensure each team meets the criteria. If any videos were denied due to timing or other issues, we apologize for any lack of clarity and are here to assist you in understanding and meeting the requirements. We appreciate your feedback on your initial interaction with our staff and take your comments seriously. We strive to provide a professional and supportive environment for all our clients. We genuinely want you to succeed and would like to address any remaining concerns. Please contact us directly so we can provide additional assistance or clarify any misunderstandings. Your feedback is invaluable in helping us improve our services, and we are committed to ensuring the best possible experience for you and other veterans. Thank you for bringing this to our attention, and we hope to have the opportunity to resolve this to your satisfaction.

Response from DogAcademyJun 25, 2024

Thank you for sharing your progress! It's great to hear that you found the videos in the first part helpful for teaching service dog skills. Completing the videos showcasing your dog's abilities will be incredibly beneficial for your upcoming one-on-one session with a trainer. If you have any questions or need further assistance as you prepare for your session, please feel free to reach out. We're here to support you and your dog every step of the way.