DogAcademyReviews of dogacademy.org

Response from DogAcademyAug 26, 2026

Hi Shelby, Thank you for taking the time to speak with us and share your concerns. We sincerely apologize for referring to Bowie by the wrong name and understand how upsetting that mistake was. We appreciate the opportunity to listen to your feedback and clarify the information discussed. If you need anything further, our team remains here and ready to assist. Warmly, Dog Academy Support Team

Response from DogAcademyAug 19, 2026

¡Muchas gracias por sus amables palabras! Nos alegra mucho saber que la atención y la explicación fueron de su agrado. En Dog Academy nos esforzamos siempre por ofrecer el mejor servicio y claridad en cada paso del proceso de entrenamiento. ¡Fue un placer atenderle!

Response from DogAcademyAug 26, 2026

Hi Theresa, We’re truly sorry that your training sessions did not provide the value, guidance, or follow-through you expected. Being left without communication for a scheduled session is especially frustrating, and we understand why this experience caused you to lose confidence in our services. We would appreciate the opportunity to review what happened and work with you toward a fair resolution and a positive path forward. A member of our team will reach out directly to discuss the available options with you. Warmly, Dog Academy Support Team

Response from DogAcademyAug 16, 2026

Thank you for this kind review! We're so glad the course's built-in checks helped the material really sink in, public, self, and dog safety are too important to rush through. It's wonderful to hear it also gave you clarity on what you and your future service dog will need to work on together. Wishing you both an amazing journey ahead! Warm regards, The Dog Academy Team

Response from DogAcademyAug 26, 2026

Hi Rachael, We’re very sorry that Chloe’s training experience did not meet your expectations. We understand how concerning it must have been to see unfinished sessions marked as complete and to feel uncomfortable with the training recommendation provided. Although we’re glad an alternative trainer was offered, we respect your decision not to continue. Your feedback regarding communication, follow-through, and training recommendations is valuable and will be shared with our team as we work to improve. Warmly, Dog Academy Support Team

Response from DogAcademyAug 12, 2026

Thank you so much for sharing your experience! We’re excited to hear that Mick took the time to listen to your concerns, understand your goals, and provide helpful guidance right from the start. It’s wonderful to know you felt confident in your training plan and that your first in-home session was able to get started so quickly. We truly appreciate you choosing Dog Academy and wish you and your pup continued success throughout your training journey!

Response from DogAcademyAug 26, 2026

Hi Tony, We’re very sorry for the frustration caused by receiving unwanted calls and messages. We understand how intrusive repeated contact can feel. We have taken additional steps to ensure you no longer receive phone calls, text messages, or other communications from us unless you choose to sign up again in the future. Thank you for bringing this to our attention. Warmly, Dog Academy Support Team

Response from DogAcademyAug 10, 2026

Hi Jennie, We’re sorry the lesson questions did not always align with the material covered and that the dropdowns repeatedly returned you to the top of the page. We understand how tedious and frustrating that can make the learning experience. We would appreciate the opportunity to connect, learn more about the lessons affected, and help address your concerns. We’ve requested additional information from you through Trustpilot so our team can locate your account and follow up directly. Warmly, The Dog Academy Team