DogAcademyReviews of dogacademy.org

Response from DogAcademyOct 23, 2026

Hi Jordan, Thank you for letting us know, and we’re very sorry for the stress this caused. You should not have been charged after requesting your refund, and we understand how upsetting that was. We’ve corrected this: the charge has been voided and you’ve been refunded the difference between your initial payment and the session you completed. A member of our team had already been in contact with you to finalize everything. We appreciate your patience and apologize again for the trouble. Sincerely, The Dog Academy Team

Response from DogAcademySep 20, 2026

Hi Anne, thank you so much for taking the time to leave a review, even before your puppy has arrived! We're so glad to hear the service has been excellent so far, and we can't wait for you to be matched with and welcome your new pup. If there's ever anything you need in the meantime, please don't hesitate to reach out. Warmly, Dog Academy Team

Response from DogAcademyOct 23, 2026

Hi Surya, Thank you for your feedback, and we’re sorry your experience didn’t meet your expectations. From the start, our team worked to accommodate your schedule, including waiving the reschedule fee on your first session and finding evening availability that worked for your family. Over the course of your package, you completed both Specialized Training sessions and all eight in-person sessions, and an unused training credit was converted into an additional in-person session for you. Your trainer’s session notes show steady progress, working through distractions and building duration on obedience skills. We weren’t made aware of any concerns about the focus of your sessions until after your trainer went on leave. Had we known sooner, we would have gladly matched you with a new trainer right away. When your trainer became unavailable, we contacted you the same day and offered virtual training in the meantime. Once you let us know you preferred a new in-person trainer, we began reaching out to trainers in your area, including at an increased rate. Because this was a single remaining session, finding a trainer took longer than expected, and we fell short in keeping you updated during that time. We sincerely apologize for that. Your account is currently paused at your request, and your remaining session is still available whenever you’re ready. Our team is happy to help arrange it. Sincerely, The Dog Academy Team

Response from DogAcademySep 13, 2026

Hi Jamie, thank you so much for this wonderful review! We're so happy to hear Christian's patience and clear communication made such a difference for you and your pup, especially with the anxiety involved, that firm-yet-gentle approach is exactly what we hope for at Dog Academy. It also means a lot to know the follow-up emails and between-session support helped make the training feel manageable and even fun. We'll be sure to pass along your kind words to Christian. Thank you for trusting Dog Academy with your dog's training, and we wish you both continued success! Warmly, Dog Academy Team

Response from DogAcademySep 13, 2026

Hi, Thank you for your feedback, and we’re sorry the training didn’t address the issues you were hoping to work on with your dog. Our goal is to tailor each program to your dog’s specific needs, and we’d like the chance to make that right. We’ve also reached out by email to learn more about the behaviors you’d like to focus on and to help accommodate those goals. We look forward to hearing from you. Sincerely, The Dog Academy Team

Response from DogAcademySep 10, 2026

Thank you for the fantastic review! 🌟🐕 We’re thrilled to have earned your trust and look forward to seeing all the amazing things you and your dog will accomplish 🐾💛

Response from DogAcademySep 10, 2026

Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶