Very educational, thorough, and excellent customer support. Great experience as
well.
Response from DogAcademyOct 16, 2023
We're pleased that you find our content effective and informative. Our goal is to empower dog owners with knowledge and practical tips. If there are specific topics or training techniques you'd like to see covered, please let us know.
CC
Cookie C.
Stress Free
User friendly, non-stress-inducing, and worked wonderfully for me. I was happy with the fact that we somehow trained her to follow commands necessary to calm me and follow my directions. Thank you
Response from DogAcademyOct 16, 2023
Your feedback about the user-friendliness of our website is greatly appreciated. We've worked hard to make it easy to navigate and find the information you need. If there are any additional features or improvements you'd like to suggest, we're all ears!
CA
Carol
Written material okay, slim on videos!
Although the material was informative, I was led to believe that there would be videos for each section which was not the case. Overpriced for what you get. I suggest simply going to a free source for the same info. The folks at Dog Academy are very nice though!
Response from DogAcademyOct 16, 2023
Dear Carol,
We appreciate your feedback and are pleased you found our written material informative. We apologize for any misunderstanding regarding the availability of videos. Your input on pricing and the availability of free resources is valuable to us.
Thank you for choosing Dog Academy, and we'll use your insights to improve our services in the future. If you have further comments or questions, please reach out to us.
Sincerely,
Mandy W.
[email protected]
Customer Service
Dog Academy
FF
Faith F.
Great school
Great school! Wonderful people to work with! The training corses had great technique and easy to follow along descriptions for training tactics.
Response from DogAcademyOct 16, 2023
Thank you for being part of our Dog Academy community, and we look forward to continuing to support you and your furry friend!
MM
Marilyn M.
Feel I was scamed
I spoke to a lady, who was very nice, on Sept 19, 2023. She asked about breed and what type of training was I looking for. I explain and gave me several options. Settled on in person training for 1 day. Gave me a price, which I paid . She told me I would be connected within 3 weeks as to who, trainer, would be and when they would be out. As of today, 10-10-2023, I have not heard a word from anyone. Have not received a text either. Have received messages about buying a video on training with online trainer to help. This is not what I paid for, which had been offered when I placed the order.
I will be requesting my money back as I feel I have been scanned.
Response from DogAcademyOct 16, 2023
Hello,
I'm truly sorry to hear about your recent experience with our service, and I want to assure you that we take your feedback seriously. It's disappointing to learn that you feel this way, and I apologize for the inconvenience you've faced.
First and foremost, please accept our sincerest apologies for the lack of communication and delay in getting back to you. This is not the level of service we aim to provide, and I understand how frustrating this situation must be for you.
I apologize for any inconvenience you've experienced, and we are committed to regaining your trust and ensuring that your expectations are met. Thank you for bringing this to our attention, and we will be in touch with you soon to provide an update on the progress of your case.
Once again, I'm sorry for any frustration you've faced, and we appreciate your patience as we work to resolve this issue.
Sincerely,
Mandy W.
Dog Academy
[email protected]
MF
Mary F.
Great lessons
Great lessons. Good review sessions for me and Roxie ….. we had done several obedience classes several years before. I liked the test questions also. Thank you. I await the reviews of our videos.
Response from DogAcademyOct 16, 2023
Thank you for your enthusiastic review! We're thrilled that you find Dog Academy to be a fantastic resource for dog training. We're dedicated to providing valuable information and support. If you ever need assistance or have any questions, we're here for you!
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sharon D.
The site was easy and can do on my own…
The site was easy and can do on my own time
Response from DogAcademyOct 16, 2023
Thank you for being a part of the Dog Academy community, and we're committed to continuing to provide you and your canine companion with valuable resources and support!
JH
Jennifer H.
For NON doodle owners
The GoldenDoodle course was fine if you are someone who knows nothing about the breed and are thinking of getting one. I have one, and thought it was going to help me with how they train or learn better. I paid for a course and knew everything in it, so it was a bit frustrating
Response from DogAcademyOct 16, 2023
Thank you for your review. We did provide a refund for the course. Please let me know if you need us in the future! We are happy to help!