Dodo PaymentsReviews of dodopayments.com

Response from Dodo PaymentsApr 24, 2026

Hi, We understand this has been frustrating, and we’d like to clarify a few points. The account action was taken following a compliance review, where the business was identified as operating from an unsupported jurisdiction under our policies. These decisions are based on regulatory and partner requirements and are not made arbitrarily. Regarding payouts, a payout had already been initiated prior to the account action, and the remaining balance reflected a negative wallet balance, which is why no further payouts were processed. We did share details via email, but we’re happy to review your case again if needed. Please feel free to reach out to us at [email protected]. We appreciate your feedback and are continuously working to improve clarity and communication. Team Dodo Payments

Response from Dodo PaymentsApr 24, 2026

Hi, We’d like to clarify a few important points for transparency. Dodo Payments operates under strict compliance and partner network requirements. In this case, the account action was taken following a risk and compliance review, where the platform was flagged for potential NSFW content generation. These decisions are not made lightly and are based on actual testing, third-party signals, and payment partner requirements, not assumptions. Regarding refunds, when a business is found to be in violation of policy, we are required to wind down processing and reverse recent transactions. This is a standard risk mitigation step across all Merchant of Record providers, and not something we can selectively override. On communication - we did respond via email. However, certain details cannot be shared publicly due to compliance and partner confidentiality obligations, which are standard across the payments industry. We also want to clarify that: 1. Refunds are issued back to the original payment method, and timelines depend on the customer’s bank 2. Test transactions follow the same refund flow as live transactions We understand that this may not have been the outcome you expected. However, these actions are taken to ensure platform integrity and compliance with global payment regulations. If you choose to build a new product that aligns with our policies, you’re welcome to apply again, and our team will review it independently. Wishing you the best moving forward. Team Dodo Payments

Response from Dodo PaymentsApr 24, 2026

Hi, We take allegations like this very seriously, and we’d like to clarify a few important points. Account actions - including suspensions - are only taken following a compliance and risk review, in line with our policies and payment partner requirements. These decisions are not arbitrary and are communicated via email with the relevant reason. Regarding payouts, in certain cases (such as elevated risk, disputes, or policy violations), funds may be placed under a mandatory hold period as required by card networks. This is a standard industry practice and not unique to Dodo Payments. On taxes - as a Merchant of Record, we collect and remit applicable taxes directly to the relevant authorities. This is handled as part of our regulated obligations. Tax remittance is not something we withhold or misuse. We also want to clarify that our support team does respond to all queries, though response times may vary depending on the complexity of the case and the need for internal review. Team Dodo Payments

Response from Dodo PaymentsApr 24, 2026

Hi, We’re really sorry to hear about your experience; that’s definitely not the standard we aim to deliver. From what you’ve described, this sounds like a duplicate charge or authorisation issue, which can sometimes happen due to bank retries or temporary holds. In many cases, one of the charges is automatically reversed by the bank within a few days. That said, being unable to get a timely response is not acceptable, and we take that seriously. We’d like to resolve this for you as quickly as possible. Since we can’t identify your account from this review, please reach out to us at [email protected] with your transaction details. We’ll: 1. Investigate both charges in detail 2. Confirm refund status or initiate one if needed 3. Ensure you get a clear resolution We appreciate you bringing this up and would value the chance to make things right. Team Dodo Payments

Response from Dodo PaymentsApr 24, 2026

Hi, Thanks for sharing your experience - we’re sorry to hear things didn’t go smoothly after the initial setup. Delayed transactions can sometimes occur due to bank processing times, payment method checks, or risk reviews, but we understand how important reliability is when you’re running a business. On support - we hear you. We’re actively working on improving response times and resolution quality, especially in cases where delays impact your operations. If you’re open to it, we’d really like to take another look at your case and understand what went wrong. Please reach out to us at [email protected] with your account details, and we’ll prioritise it. Appreciate the feedback - it helps us improve. Team Dodo Payments

Response from Dodo PaymentsApr 24, 2026

Hi, We’re sorry to hear about your experience - we understand how critical it is for payments to go through smoothly. In some cases, payments may be temporarily held due to bank processing delays, risk checks, or compliance reviews, which are required to ensure transaction safety. That said, we recognise that a lack of clarity around this can be frustrating. We also acknowledge your feedback on support response times. This is an area we’re actively improving to ensure faster and clearer communication. We’d really appreciate the opportunity to review your specific case and provide more context. Please reach out to us at [email protected] with your details, and we’ll prioritise it. Thank you for your feedback; it helps us improve. Team Dodo Payments

Response from Dodo PaymentsMar 26, 2026

Hi, Your platform was not “misunderstood”, it was caught. Our risk team directly tested your product and confirmed that it generates explicit, NSFW content with zero effective safeguards. There were no filters, no moderation, no attempt at compliance. The only real restriction was whether a user had paid for credits, meaning you were quite literally monetising prohibited content. To remove any doubt, independent third-party risk systems also flagged your platform as high-risk for deepfake activity. So this isn’t just our assessment; it’s consistent across external risk intelligence as well. On prior approval and termination: Approval on Dodo Payments is conditional upon adherence to our Acceptable Use Policy. The moment we detect the facilitation of prohibited activity, that approval ends. There is nothing ambiguous about this. On refunds: we will not act as the seller of record for businesses operating in violation of our policies. Any actions taken are fully aligned with our Terms and regulatory requirements. To be clear, the evidence on record is unambiguous. Your account is terminated, and this decision is final. Dodo Payments does not, and will not, support platforms built on prohibited use cases. Regards, Team Dodo Payments.

Response from Dodo PaymentsApr 2, 2026

Hi, Your account was deleted on March 19, 2026. The timeline is on record: you contacted us on March 14, our team followed up on March 18, you confirmed your request, and deletion was completed by March 19. At no point was your request refused. At no point were you told deletion was impossible. The review you've posted is a misrepresentation of what occurred. We take such concerns seriously and remain committed to handling all user requests transparently and in accordance with our policies. Regards, Team Dodo Payments.