DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusMar 9, 2026

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. When creating a document on our platform, users are able to build and preview the document first, and the checkout page explains that the service begins with a 7-day trial. After the trial period, the subscription automatically renews at the monthly rate unless canceled before the renewal date, as outlined on the checkout page and in our Terms of Use, which must be accepted before completing registration. If you would like us to review your account, confirm the subscription status, or assist with cancellation, please feel free to contact us at [email protected], and we will be happy to help. We appreciate you taking the time to share your feedback.

Response from DocumentgeniusMar 8, 2026

Thank you for your feedback. We're sorry to hear that your experience with our site did not meet your expectations. We always aim to provide a helpful and easy-to-use platform for creating legal documents, and feedback like yours helps us understand where we can improve. If there is anything specific that did not work well for you or if you need assistance with a document or your account, please feel free to contact our Customer Support supervisor, Betty, at [email protected], and we would be happy to assist you. We appreciate you taking the time to share your thoughts.

Response from DocumentgeniusMar 8, 2026

Thank you for your feedback. We're sorry to hear that the Word-to-PDF conversion did not work properly and that the formatting appeared scrambled or overlapping. We understand how frustrating it can be when a document does not convert as expected. Sometimes formatting issues can occur depending on the original Word file layout, fonts, spacing, or embedded elements, which may affect how the document renders during conversion. If you would like, please feel free to email the original file and a screenshot of the issue to our Customer Support Supervisor, Betty, at [email protected], and she will be happy to review the file and assist you further. We appreciate you bringing this to our attention.

Response from DocumentgeniusMar 8, 2026

Thank you for your feedback. We're sorry to hear that the PNG-to-Word conversion did not produce the expected results. Image-to-document conversions can sometimes be affected by factors such as image quality, resolution, text clarity, or formatting within the original PNG files, which may impact how accurately the content is recognized. If you would like us to take a closer look, please feel free to email the PNG files and a screenshot of the issue to our Customer Support Supervisor, Betty, at [email protected], and she will be happy to review the file and assist you further. We appreciate you bringing this to our attention.

Response from DocumentgeniusMar 5, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. If you experienced any issues with the conversion or have questions about your account, please feel free to email Betty at [email protected], and we will be happy to review your case and assist further.

Response from DocumentgeniusMar 5, 2026

Thank you for reaching out. I understand your concern regarding the charge. The 7-day trial begins when the account is created, and the subscription will automatically convert to the monthly plan if it is not canceled before the trial period ends. Charges typically occur once the trial period has concluded. To help clarify what happened in your case, I’d be happy to review the account and check the exact sign-up and billing details. Please reply with the email address used to create the account, or feel free to email Betty at [email protected], and we will be happy to review your case and assist you further.

Response from DocumentgeniusMar 5, 2026

Thank you for your feedback, and we’re sorry to hear that you felt you did not receive the help you needed. That is certainly not the experience we want for our customers. If you’re still experiencing an issue or need assistance, please feel free to email Betty at [email protected] with the email address associated with your account and a brief description of the issue. We will be happy to review your case and do our best to assist you.

Response from DocumentgeniusMar 5, 2026

Thank you for your feedback. We're sorry to hear about your experience and understand how concerning unexpected charges can be. Our free trial automatically converts to a paid subscription if it is not canceled before the trial period ends, which is outlined during the sign-up process and in our Terms of Use. However, we would be happy to review your account to confirm the exact sign-up, cancellation, and billing timeline. Please feel free to email Betty at [email protected] with the email address used to create the account, and we will gladly look into your case and assist further.