DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusApr 14, 2026

We’re truly sorry for the frustration this has caused you. That’s definitely not the experience we aim to provide. If you’re open to it, please reach out to Betty at [email protected] so we can assist you directly and help make this right.

Response from DocumentgeniusApr 6, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. We understand your frustration and would appreciate the opportunity to look into this further and assist you. Please feel free to reach out to our support team with more details so we can help resolve any concerns. We’re here to help.

Response from DocumentgeniusMar 30, 2026

Thank you for your message. We understand that this may have been ordered in error. If you’d like, we can help review your account, cancel any active subscription, and assist with next steps. Please let us know how you’d like to proceed—we’re here to help.

Response from DocumentgeniusMar 30, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. We understand your frustration and appreciate you sharing this with us. If you’re open to it, we’d be happy to take a closer look and see how we can improve the results or better support your needs. Please feel free to reach out—we’re here to help.

Response from DocumentgeniusMar 26, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. Our service offers a trial that provides access to all features during the trial period, after which it renews into a subscription unless canceled. We understand how this may have been frustrating, especially if the conversion did not meet your expectations. If you’re open to it, we’d be happy to take a closer look at the file you tried to convert and see how we can help improve the result. Please feel free to reach out to our support team—we’re here to assist.

Response from DocumentgeniusMar 23, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. We take concerns like this very seriously. Please note that we do not have access to or store credit card information outside of accounts created through our secure checkout process, and charges would only occur if a subscription was created using your payment details. It’s possible the charge may be associated with a different email address or a related service. We’re currently unable to locate your account based on the information provided. To help us investigate further, please reach out to our support team at [email protected] and we’ll review this right away and assist you in resolving the issue.

Response from DocumentgeniusMar 20, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating that can be. In some cases, the reduction in file size may be minimal depending on the original file content and compression settings. If you’d like, our support team can help guide you through the process to achieve better results. We appreciate your input and will continue working to improve the experience.

Response from DocumentgeniusMar 12, 2026

Thank you for your feedback. We're sorry to hear about your experience. Please feel free to email Betty, our Customer Support Supervisor, at [email protected], and we’ll be happy to review the issue and assist you further.