DocumentgeniusAt Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence.Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Documentgenius (documentgenius.com) has 728 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Legal Service Providers · Clearwater, Florida
Excellent
Legal Service Providers · Chapel Hill, North Carolina
Excellent
Legal Service Providers · Washington, District of Columbia
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Legal Service Providers · Boca Raton, Florida
Excellent
Showing 102 reviews with 1 star · Clear filters
Kendra K.
Not what I wanted a scam
Response from DocumentgeniusMay 7, 2026
We’re sorry to hear the service did not meet your expectations and understand your frustration. Our team will be reaching out via email to learn more about your experience and see how we can help resolve the issue.
Wonda D.
Once I made the document I couldn't view it I couldn't download it the customer service didn't want to tell me I was speaking to an AI a waste of time and energy I need to leave in the moment and then they told me it was free only to find out it was it this site is fraud
Response from DocumentgeniusApr 21, 2026
We’re very sorry to hear about your experience and understand how frustrating this must have been. This is not the experience we aim to provide. You should be able to easily view and download your document, and we regret that this was not the case for you. We also understand your concerns regarding communication and clarity during your interaction with support. We would truly appreciate the opportunity to look into this further and make things right. Please reach out to us directly at [email protected] and address your message to Betty so I can personally review your account, assist with accessing your document, and address your concerns. Thank you for bringing this to our attention—we take feedback like this seriously and are here to help resolve it.
Jason P.
If the PDF is not a specific the software will not convert it or allow modification
Response from DocumentgeniusApr 18, 2026
We are truly sorry for the frustration and the wasted time. We know how disappointing it is when a tool doesn't work as expected for your specific project. Our software has strict formatting requirements to ensure document accuracy, but we clearly missed the mark on making this a smooth experience for you. We would love to see if we can manually assist you or troubleshoot the file. Please reach out to us at [email protected] and we’ll see exactly what we can do to help.
Barbara C.
I received the wrong form.
Response from DocumentgeniusApr 18, 2026
We are very sorry to hear you received the wrong form. We know how important it is to have the correct paperwork for your specific needs. You can always browse and download different versions directly from our document library to see if a different template fits your requirements better. If you’re still having trouble finding the right one, please reach out to us at [email protected]. We’d be happy to help you locate the exact document you need!
Coralie H.
the help i recieved from Lea was great! 5/5 stars, I am far more disgruntled with the fact that every single service like this runs almost entirely on banking on people forgetting about their free trial and then hoping they do not notice the money leaving their account. I just wanted to compress a pdf, I do not need any of your other services, and if I could have just compressed the pdf myself I would have.
Response from DocumentgeniusApr 15, 2026
Thank you for your feedback—we’re glad to hear Lea was able to provide great support and we’ll be sure to share your kind words with her. We also understand your concerns regarding trial subscriptions and appreciate you sharing your experience. Our goal is to be transparent about pricing and provide value, even for short-term needs like PDF compression. Your feedback is important and helps us improve.
Jeanette
Could not print and family already has form
Response from DocumentgeniusApr 14, 2026
We are so sorry for the trouble you had with printing. We know how important it is to get these documents ready for your family. Please reach out to us at [email protected] so we can look into this and make things right for you.
Sue R.
I couldn't edit the final invoice. It never totaled my bill.
Response from DocumentgeniusApr 14, 2026
I’m so sorry for the frustration. An invoice that doesn’t total correctly is a major issue, and we want to fix this for you. Please reach out to our support team at [email protected] so we can manually correct this and ensure your billing is accurate.
Lynne W.
This is very predatory and not upfront with the use of your service.
Response from DocumentgeniusApr 14, 2026
I am very sorry to hear you feel this way. It is never our intention to mislead our users, and we strive to be as clear as possible about our pricing. We would like to look into your specific situation and make things right. Please reach out to us at [email protected] so we can assist you with a resolution.