Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius Reviews | Read Customer Reviews of documentgenius.com

Documentgenius reviews

Showing 65 reviews with 4 stars · Clear filters

Dwight N.
May 18, 2026
Needed for short term services.
Needed for short term services.
Response from DocumentgeniusMay 19, 2026
Thank you for your feedback! We’re glad to hear the service was helpful for your short-term needs.
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Kendra
May 13, 2026
Good Service
I was able to successfully convert an important document from PDF to a Word Doc using Documentgenius. There were only two parts of my document that did not transfer well, but it was still usable.
Response from DocumentgeniusMay 15, 2026
Thank you for sharing your experience with DocumentGenius! We’re glad to hear you were able to successfully convert your important PDF into a Word document and that the final file was still usable for your needs.
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Jessica
May 11, 2026
I was able to complete my document
I was able to complete my document. It does everything it says it can do pretty easily but it isn't free. There is a free trial but after they will charge you. I wish you could just pay to do one document instead of monthly or annual plans.
Response from DocumentgeniusMay 15, 2026
Thank you for your feedback. We’re glad to hear you were able to successfully complete your document and found the platform easy to use.
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Paul L G.
May 8, 2026
Billed incorrectly but refunded
I was billed incorrectly, however, they have appropriately decided to refund the charge.
Response from DocumentgeniusMay 11, 2026
We’re sorry to hear about your experience and understand your frustration regarding the billing and refund process. We appreciate you taking the time to share your feedback. Credit card information is required during sign-up to activate the trial and ensure uninterrupted access to the service if users decide to continue after the trial period. We also offer a variety of free downloadable templates and resources on our website for users who may not need a subscription service. We understand your concerns, and our team will be reaching out directly to review your experience further and see how we can assist. Thank you again for your feedback.
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Darryl B.
May 8, 2026
The app did what I needed to be done - Document Genius
The app did what I needed to be done. However I don't see me using it no more, just a one-time action and I don't want to forget to cancel and be constantly billed for something I am not using.
Response from DocumentgeniusMay 11, 2026
Thank you for your feedback. We’re glad to hear the app was able to help you accomplish what you needed. We completely understand that some users may only need the service for a one-time task and may not want an ongoing subscription. We appreciate you sharing your concerns regarding billing and cancellation reminders, and your feedback will be shared with our team for review. Thank you again for giving our service a try.
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ROBERT L.
Apr 26, 2026
easy and intuitive to use.
easy and intuitive to use.
Response from DocumentgeniusMay 7, 2026
Thank you for your feedback! We’re happy to hear you found the platform easy and intuitive to use. We appreciate your support and are glad we could help.
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Stephen
Apr 20, 2026
Great website
Great website. But my son opted to go to an attorney to draw up documents.
Response from DocumentgeniusApr 21, 2026
Thank you for your feedback! We’re glad you found the website helpful. We completely understand choosing an attorney, and we appreciate you giving our platform a try.
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Kristy B.
Apr 2, 2026
The program itself was of zero help
The program itself was of zero help. Didn't convert my bank statement into a table but i didn't try too hard. Missed cancelation hy hours and the agent was super helpful and refunded me. Based on customer service I would give this another shot because I feel they would help me through any issues I was having. Lea was super helpful and was great at making sure my concerns were taken care of
Response from DocumentgeniusApr 5, 2026
Thank you for your thoughtful feedback! We’re sorry to hear the program didn’t meet your expectations initially, but we truly appreciate you giving it a try. We’re especially glad to hear Lea was able to assist you and ensure your concerns were fully addressed. It means a lot that her support made a positive impact on your experience. If you decide to give us another try, please don’t hesitate to reach out—we’d be happy to help guide you through any issues step by step. Thank you again for your kind words!
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