DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusJul 13, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration and regret that our service left you with this impression. Providing a reliable and transparent experience for our users is important to us. We'd appreciate the opportunity to better understand what went wrong and see if we can help resolve any issues you encountered. Our team will be reaching out to you via email shortly. We value all feedback, as it helps us improve our service and the experience we provide to our users.

Response from DocumentgeniusJun 26, 2026

Thank you for your feedback. We're sorry to hear that the PDF to Excel conversion didn't work as expected and understand how frustrating that must have been. We'd appreciate the opportunity to look into what happened. Please contact us at [email protected] with more details about the file you were trying to convert, and our team will be happy to investigate and assist you further.

Response from DocumentgeniusJun 22, 2026

Thank you for sharing your feedback, and we’re very sorry to hear about the situation you experienced. We understand how concerning it can be when unexpected activity appears on your email account, especially shortly after signing up for a service. From our side, we take security seriously, and our system does not have access to, or the ability to send emails from, your Gmail account. We also do not see any indication of a security breach within our platform tied to your account. If you would like us to take another look at your account details or assist further, please feel free to contact us at [email protected]. We're here to help.

Response from DocumentgeniusJun 22, 2026

Thank you for your feedback. We're sorry to hear that the tool didn’t feel flexible enough for the changes you needed to make, and we understand how that can be frustrating. We appreciate you taking the time to share your experience, as it helps us identify areas where we can improve our documents and editing options. If you’re willing, please feel free to contact us at [email protected] with more details about what you were trying to adjust, and our team will be happy to assist further.

Response from DocumentgeniusJun 22, 2026

Thank you for your feedback. We’re sorry to hear there was any confusion regarding pricing, and we understand how important clear expectations are when trying a new service. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. You may also download a free template from our website. If you have any questions or would like us to review anything related to your account, please feel free to contact us at [email protected], and our team will be happy to assist.

Response from DocumentgeniusJun 16, 2026

We're very sorry to hear about your experience and understand your frustration. We take concerns about billing and product performance seriously. Based on our records, we do not currently offer a $14.99 subscription plan, so we'd like to investigate the charge you mentioned and ensure you're receiving the correct assistance. We'd also like to better understand the issues you encountered with the AI features and mobile experience. Please email [email protected] and address your message to Betty. Include any details you have regarding the charge, such as the date, amount, and a screenshot if possible. I'll personally review the matter and do my best to help resolve it. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right.

Response from DocumentgeniusMay 18, 2026

Thank you for sharing your experience, and we’re sorry to hear about the frustration this caused. We understand how disappointing it can feel after spending time completing a document, only to encounter unexpected payment or sign-up requirements at the end of the process. We also apologize for any confusion regarding the free option and the charge you mentioned. To clarify, a credit card is required to activate uninterrupted access to the platform’s premium document customization and download features. We also provide free downloadable forms and templates through our resources section for users who may not need ongoing access. Our team will be reaching out to you directly to further review the situation and assist you. If you would like, we would also be happy to send the form/document directly to you. Please feel free to contact me directly at [[email protected]], attention Betty, and I will personally assist you further. We truly appreciate your feedback, as it helps us continue improving the customer experience and the clarity of our checkout process.

Response from DocumentgeniusMay 15, 2026

Thank you for sharing your feedback, and we’re sorry to hear about your experience. We understand how frustrating this situation must have felt. We do offer free downloadable templates through our resources section, while access to premium features such as document customization, storage, and downloads through the platform may require a subscription or trial activation. We apologize if this was not clearer during your experience. Our team will be reaching out to you directly to further assist. Please also note that subscriptions can be canceled anytime through the User Settings section of the account. We appreciate your feedback, as it helps us continue improving both our product and customer experience.