DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusJul 28, 2026

We’re very sorry to hear about your experience and understand your frustration regarding your refund request. We take concerns like yours seriously and appreciate you bringing this to our attention. Our team will reach out to you directly to review the situation and see how we can further assist.

Response from DocumentgeniusJul 27, 2026

Thank you for bringing this to our attention, and we're sorry for the frustration. While our tools are designed to streamline document creation, we understand you needed direct editing features here. We’d love to help make this right—please reach out to us at [email protected] so our team can assist you directly. We appreciate your feedback as we work to improve!

Response from DocumentgeniusJul 23, 2026

Thank you for sharing your feedback. We’re glad to hear that the cancellation process was easy, but we’re sorry that editing your document was more difficult than expected. We understand how frustrating that can be when you’re trying to make changes quickly. Our team will reach out to you directly to learn more about the editing issues you experienced and see how we can help.

Response from DocumentgeniusJul 22, 2026

Thank you for sharing your feedback. We're sorry to hear that you found the cancellation process frustrating. We want to clarify that the option to cancel a subscription is available within User Settings, and instructions on how to cancel are also included in the subscription receipt email. We understand, however, that your experience may have been different, and we appreciate you bringing your concerns to our attention. Our team will reach out to you directly via email to review your experience and see how we can assist further.

Response from DocumentgeniusJul 22, 2026

Thank you for your feedback. We're sorry to hear that you found our platform difficult to navigate and that our Help Center did not provide the assistance you were looking for. We understand how frustrating that can be. Our team will reach out to you directly via email to learn more about your experience and see how we can better assist you. Your feedback is valuable and helps us improve both our platform and support resources.

Response from DocumentgeniusJul 15, 2026

Thank you for your feedback; we need to know when the experience isn't hitting the mark so we can fix it. We want to make this right. Our team is going to reach out to you directly via email right away to help you get access to your completed form. If you still want to cancel your account, you can cancel it at any time by going to your User Settings once you're logged in.

Response from DocumentgeniusJul 13, 2026

Thank you for your feedback. We're sorry to hear that the Bill of Sale template did not meet your expectations. We understand that document length and formatting are important, especially for forms intended to be simple and convenient. We appreciate you sharing your experience, as feedback like yours helps us improve our templates. If you'd like to tell us more about your concerns or need assistance, please contact Betty at [email protected], and we'll be happy to help.

Response from DocumentgeniusJul 13, 2026

Thank you for your feedback. We're sorry to hear that our document library didn't meet your expectations. Our platform offers a wide range of legal and business templates designed to serve many different personal and professional needs. We understand that not every document will be relevant to every user, and we're sorry if you didn't find the templates you were looking for. If there are specific document types you were hoping to find, we'd love to hear your suggestions. Our team is always looking for ways to expand and improve our library based on customer feedback. Thank you for sharing your thoughts—they help us continue improving our service.