DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusJul 30, 2026

Thank you for taking the time to share your experience. We're glad to hear that Document Genius helped you create the contract you needed. We're sorry to hear that finding the cancellation option was difficult. We'll share it with our team as we continue working to improve the user experience. Thank you again for your valuable feedback.

Response from DocumentgeniusJul 13, 2026

Thank you for your feedback. We're sorry to hear that you had difficulty saving your document and that our service didn't provide the value you were looking for. We understand how frustrating it can be when you're unable to complete a task as expected. We'd be happy to help you with saving or sharing your document if you're still experiencing any issues. Regarding pricing, we understand that our subscription may not be the best fit for users with only occasional document needs, and we appreciate you sharing your perspective. Our team will be reaching out to you via email shortly. Thank you again for your feedback. It helps us continue improving our service.

Response from DocumentgeniusJul 13, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that our pricing model was not what you expected. We understand that not every user needs an ongoing subscription, and we appreciate your perspective. Our service is subscription-based, with a 7-day trial that allows users to create, download, and use our documents. During sign-up, payment information is required, and the trial terms, including the automatic renewal if not canceled within the trial period, are presented before enrollment. We're glad to hear you were able to cancel during the trial and avoid any charges. We also appreciate your suggestion about offering a one-time purchase option. Feedback like yours is valuable and will be shared with our team as we continue evaluating ways to improve our service and better meet the needs of users who only require a single document. Thank you again for your thoughtful feedback.

Response from DocumentgeniusJul 13, 2026

Thank you for your feedback. We're sorry to hear that the program did not work as expected during your trial. We understand how disappointing it can be when you're unable to fully use the service, especially while evaluating whether it meets your needs. This is not the experience we want our users to have. We'd appreciate the opportunity to investigate what went wrong and see if there was a technical issue affecting your experience. Our team will be reaching out to you via email shortly to gather more information. Thank you for bringing this to our attention. Your feedback helps us improve our service and user experience.

Response from DocumentgeniusJul 6, 2026

Thank you for taking the time to share your feedback. We're sorry to hear that the template did not fully meet your expectations. We'd like to learn more about which parts you felt were too simple or what important pieces you believe were missing. Your feedback is invaluable and helps us improve our templates for future users. Our team will be reaching out to you via email shortly to gather more details. We appreciate your input and hope to have the opportunity to better assist you.

Response from DocumentgeniusMay 22, 2026

Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it must have been to re-enter your information. Please reach out to us at [email protected] so we can look into this further and assist you directly.

Response from DocumentgeniusMay 7, 2026

Thank you for your feedback. We apologize for the frustration and understand how disappointing it is when you cannot find the document you need. I have attached the link to the form here: https://documentgenius.com/forms/power-of-attorney/durable/ Your feedback is important to us. We are committed to making the document search experience clearer and easier to navigate.

Response from DocumentgeniusMay 7, 2026

Thank you for your feedback. We’re glad to hear the site was easy to navigate, though we’re sorry the document formatting did not align properly with the information entered. We understand how frustrating that can be and appreciate you bringing this to our attention as it helps us improve the user experience.