DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusJul 13, 2026

Thank you for sharing your feedback. We're sorry to hear that the downloaded lease was not what you expected after spending time completing your document. We understand how frustrating it is to invest time filling out a form only to receive a document that appears different from the version you created. We'd like the opportunity to review what happened and help resolve the issue. Our team will be reaching out to you via email shortly to gather more details. We appreciate you bringing this to our attention and look forward to assisting you.

Response from DocumentgeniusJun 23, 2026

Thank you for bringing this to our attention. We're very sorry to hear that the file you received was garbled and unusable. We understand how frustrating that can be, especially when you need a document quickly. This is not the experience we want our users to have. Our team will be reaching out to gather a few details about the issue and help provide a working copy of your document as soon as possible. Thank you for your patience and for giving us the opportunity to make this right.

Response from DocumentgeniusJun 22, 2026

Thank you for your thoughtful feedback. We're glad to hear that you enjoyed the service and found it super easy to use. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. You may also download free templates from our website. Please send an email directly to [email protected] and bring to the attention of Betty. We will be glad to assist you further.

Response from DocumentgeniusJun 15, 2026

We’re sorry to hear that the subscription didn’t feel like the right fit for you. We understand your concern about monthly costs and appreciate you giving the service a try. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. You may also download free documents from our website. If you prefer not to register with a card, I can also send the document you created directly to the email we have on file instead. Please let me know if you’d like me to do that. If you need any further assistance, feel free to reach out anytime at [email protected]—we’re happy to help.

Response from DocumentgeniusMay 11, 2026

We’re sorry to hear you experienced difficulty adding payment term information to your Promissory Note. We understand how frustrating that can be when trying to complete an important document. Our team will be reaching out to learn more about the issue and see how we can assist or provide alternative options to help you complete your document successfully.

Response from DocumentgeniusApr 8, 2026

Thank you for your feedback—we really appreciate you sharing your thoughts. We’re glad to hear you found the service great, and we understand your concerns around pricing. We’re always looking for ways to improve and will be sure to share your feedback with our team. If there’s anything we can assist you with or help you get more value from the service, please don’t hesitate to reach out—we’re here to help.

Response from DocumentgeniusMar 16, 2026

Thank you for your feedback, and we're sorry to hear the service did not meet your expectations. Please contact our support team at [email protected] so we can assist you with your cancellation request.

Response from DocumentgeniusFeb 25, 2026

Thank you for your feedback. We’re sorry to hear the document didn’t meet your needs and understand your concerns about viewing the full document before starting the trial. We’d appreciate the chance to look into this further and help where possible. Please reach out to Betty, Customer Support Supervisor, at [email protected], and she’ll be happy to assist.