DocumentgeniusAt Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence.Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Documentgenius (documentgenius.com) has 728 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Legal Service Providers · Clearwater, Florida
Excellent
Legal Service Providers · Chapel Hill, North Carolina
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Legal Service Providers · Washington, District of Columbia
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Legal Service Providers · Boca Raton, Florida
Excellent
Showing 102 reviews with 1 star · Clear filters
Enkeleon M.
i could not used it
Response from DocumentgeniusSep 11, 2026
Thank you for sharing your feedback. We're sorry to hear that you were unable to use the service. Our team will be reaching out to you by email to learn more about what happened and see how we can assist. We appreciate the opportunity to help resolve the issue.
Angel M.
set up like it free then lets you take time doing all you need to do for a pay wall. I paid $1 and canceled immediately find a really free one save yourself the time.
Response from DocumentgeniusSep 9, 2026
Thank you for sharing your feedback. We're sorry for the frustration and understand how the process may have felt misleading, especially regarding the $1 trial and the cancellation. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. Our team will be reaching out to you by email to learn more and see how we can assist.
Christina P.
Charged 62 dollars for three peaces of paper I printed my self
Response from DocumentgeniusSep 9, 2026
Thank you for sharing your feedback. We're sorry to hear that you felt the charge was not reasonable for the documents you received. We understand your frustration and would appreciate the opportunity to review the charge and your experience. Our team will be reaching out to you by email to learn more and see how we can assist.
Abraham
Too expensive
Response from DocumentgeniusSep 8, 2026
Thank you for your feedback. We understand that pricing is an important consideration, especially for customers who may only need our service occasionally. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. We appreciate you sharing your concerns. Our team will be reaching out to you by email to learn more about your experience and see how we can assist.
Roberta P.
Dont say u can print a document for free and then make somebody sign up..
Response from DocumentgeniusSep 7, 2026
Thank you for sharing your feedback. We're sorry for the confusion regarding the free document and signup process. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. Our team will be reaching out to you by email to learn more about your experience and assist further.
Christopher R.
You pretend like it is free to compress a photo and it is not, just be honest and up front with people.
Response from DocumentgeniusSep 1, 2026
We’re sorry for the frustration and understand how disappointing it can be when pricing isn’t what you expected. We do offer certain forms and downloads for free, while some features and services require a paid subscription. We appreciate your feedback and understand the importance of making pricing and feature availability as clear as possible.
Fred T.
Turned my logo into a PDF file and wasn't able to use it as inteded.
Response from DocumentgeniusAug 27, 2026
Thank you for your feedback. We're sorry to hear that your logo was converted to a PDF but couldn't be used as intended. We understand how frustrating that can be. Our team will be reaching out to you directly to learn more about the issue and see how we can assist. We appreciate you bringing this to our attention and giving us the opportunity to help.
Kalia B.
That's too much money . Y'all asking for a bag!
Response from DocumentgeniusAug 25, 2026
Thank you for sharing your feedback. We understand that the price may not fit everyone’s needs or budget, and we’re sorry it didn’t meet your expectations. We truly appreciate you giving our service a try.