DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusSep 7, 2026

Thank you for sharing your feedback. We're sorry for the confusion and understand why the process may have felt misleading. We appreciate you bringing this concern to our attention. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. Our team will be reaching out to you by email to learn more about your experience and address your concerns directly.

Response from DocumentgeniusSep 2, 2026

Thank you for your feedback! We're glad to hear you had a good experience. Our support team will be reaching out by email to assist you further.

Response from DocumentgeniusAug 26, 2026

Thank you for taking the time to share your feedback. We understand how the wording around creating and downloading documents may have caused confusion, and we appreciate your suggestion for making this information clearer upfront. To clarify, the credit card is requested only to ensure uninterrupted access to our service after the free trial period ends. No charges are made during the trial, and you can cancel anytime before the renewal date under User Settings if you decide not to continue. We appreciate your feedback and the opportunity to improve the experience for our customers.

Response from DocumentgeniusAug 13, 2026

Thank you for sharing your concerns. We're sorry to hear about your experience and understand how frustrating unexpected charges can be. We'd like the opportunity to review your account and address your concerns regarding the charges and account deletion. Our team will be reaching out to you directly to look into this and provide further assistance. You can also send an email directly to [email protected] so we can assist you right away. We appreciate you bringing this to our attention and hope we can work toward a resolution.

Response from DocumentgeniusAug 13, 2026

Thank you for sharing your feedback. We're sorry we couldn't provide the Durable Power of Attorney form you were looking for, but we appreciate you giving our service a try. We hope we're able to assist you in the future. You may send an email directly to [email protected] and we will be glad to assist you further.

Response from DocumentgeniusAug 10, 2026

We're sorry to hear that your experience didn't meet your expectations. We understand how frustrating it can be when there's confusion about the trial and subscription process. We strive to clearly communicate our trial terms during sign-up, and we're glad to hear that you found the cancellation process easy. We'd appreciate the opportunity to learn more about your experience and address any concerns.

Response from DocumentgeniusJul 30, 2026

Thank you for your feedback. We're sorry to hear you had difficulty locating the Medical Power of Attorney form, and we appreciate you bringing the notary page formatting issue to our attention. If you're looking for our Medical Power of Attorney, you can access it here: https://documentgenius.com/forms/medical-power-of-attorney/ We also understand your concern regarding the notary page. Our team will review your feedback about the state name appearing where the county name should be to ensure the document is formatted correctly. We'll also be reaching out to you via email to learn more about your experience and see how we can further assist. If you have any questions or need help completing the form, please don't hesitate to reply—we're here to help.

Response from DocumentgeniusJul 30, 2026

Thank you for your feedback. We're sorry to hear that our service didn't meet your needs, but we appreciate you giving us the opportunity to try and we wish you all the best.