DocumentgeniusAt Document Genius, we believe paperwork shouldn’t be stressful or costly. That’s why we offer easy-to-use, step-by-step tools to help you create contracts, forms, and other documents with confidence.Whether you're drafting an agreement, organizing your paperwork, or collecting signatures, we make the process clear, affordable, and hassle-free.
Documentgenius (documentgenius.com) has 728 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Legal Service Providers · Clearwater, Florida
Excellent
Legal Service Providers · Chapel Hill, North Carolina
Excellent
Legal Service Providers · Washington, District of Columbia
Excellent
Legal Service Providers · Boca Raton, Florida
Excellent
Showing 31 reviews with 2 stars · Clear filters
PATSY P.
Couldn't open it. Couldn't get to it to print it. Worthless to me
Response from DocumentgeniusAug 20, 2026
Thank you for your feedback. We're sorry to hear you couldn't open or access the document to print it. We understand how frustrating that must have been. We'd appreciate the opportunity to help resolve this. We’ll also be reaching out to you via email to better understand your experience and address any concerns you may have.
AJ F.
The free trial is predatory. Signing people up for a free trial that ends in a daily charge is evil. Cut it out. And no, they didn't get me with this, but they're trying to fund themselves with a bunch of oopsies, and it is disgusting.
Response from DocumentgeniusAug 17, 2026
We’re sorry to hear that the trial and billing structure left you with this impression. We understand your concerns about how the trial transitions into a paid plan, and we appreciate you taking the time to share this feedback. Transparency around pricing and billing is important to us, and we’ll share your comments with our team for review. We’ll also reach out to you via email to address any questions or concerns you may have.
Patrick W.
The software does not work well converting pdf to Google Docs format. I was not satisfied with the quality of the document conversion.
Response from DocumentgeniusAug 11, 2026
We're sorry to hear that the PDF to Google Docs conversion didn't meet your expectations. We understand how frustrating it can be when the converted document doesn't retain the quality you were expecting. We'd like the opportunity to investigate this further and help. A member of our support team will be reaching out to you via email shortly to gather more information about the file and the issue you experienced so we can review it and work toward a resolution. Thank you for bringing this to our attention—we appreciate your feedback.
Frank D.
its ok i like how they let u merge file
Response from DocumentgeniusJul 28, 2026
Thank you for your feedback! We’re glad you found the file merging feature helpful, though we’re sorry your overall experience didn’t fully meet your expectations. Our team will reach out to you to learn more about your experience and see how we can further assist.
Tonia F.
Not many different types of documents available.
Response from DocumentgeniusJul 20, 2026
Thank you for sharing your feedback. We're sorry to hear that you weren't able to find the variety of documents you were looking for. We understand how disappointing it can be when the specific document you need isn't available. We appreciate you bringing this to our attention. Our team will reach out to you directly via email to learn more about the documents you were looking for and see how we can assist.
Elizabeth P.
Great at compressing however it completely removes links if you have links on your PDF file.
Response from DocumentgeniusJul 17, 2026
Thank you for taking the time to share your feedback. We're glad to hear the compression worked well, but we're sorry to learn that the links in your PDF were removed during the process. We understand how important it is to preserve clickable links, and we apologize for the inconvenience. We'd like to look into this further. Our team will reach out to you via email to gather a few more details and investigate what happened. Thank you again for bringing this to our attention. Your feedback helps us improve our service.
Stephen
Fill pout bill of sale multiple times but it would never save. Said there were no documents. I did enter CC info to start free trial and may have received conf#. Not sure, tried this on several web sites.
Response from DocumentgeniusJul 16, 2026
Thank you for your feedback, and we're sorry to hear about your experience. We understand how frustrating it must have been to complete your Bill of Sale multiple times only to find that it wasn't saved. We'd like to look into this for you. Our team will be reaching out to you shortly to investigate the issue. In the meantime, could you please confirm whether you successfully completed the account registration process? Documents are only saved once an account has been successfully created and you're signed in. We appreciate your patience and look forward to helping resolve this as quickly as possible.
Leighton S.
Misleading subscription amount
Response from DocumentgeniusJul 14, 2026
Thank you for your feedback. We're sorry to hear that our subscription pricing was not clear and did not meet your expectations. We understand how important pricing transparency is. Our subscription details, including the trial terms, renewal amount, and billing information, are presented during the sign-up process before enrollment. We'd appreciate the opportunity to review your experience and address any concerns you may have. Our team will be reaching out to you via email shortly. Thank you for sharing your feedback. It helps us continue improving our service and communication.