DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusJan 9, 2026

We’re very sorry to hear about your experience, and we take concerns like this seriously. We’d like to look into this right away to better understand what happened and help resolve the issue for you. Please email us at [email protected] and kindly put “Attention: Betty” in the subject line so we can review your case promptly. We’re committed to investigating this thoroughly and assisting you in any way we can.

Response from DocumentgeniusNov 20, 2025

Thank you for sharing your feedback, and I’m very sorry for the frustration this caused. To clarify, our tools include a free trial, and a credit card is required at sign-up so the service can continue without interruption if a user decides to keep their subscription after the trial ends. Your information is never shared or sold, and all data is protected in accordance with our Privacy Policy. If you prefer not to sign up with a card, we completely understand. Please feel free to email [email protected] and address it to Betty — we’ll be happy to send your document directly so you’re not left without what you created. We truly appreciate you bringing this to our attention and are here to help resolve any concerns.

Response from DocumentgeniusNov 17, 2025

Thank you for taking the time to share your experience, Connie . I’m truly sorry to hear how frustrating this was for you. This is not the experience we want our users to have, and I understand how disappointing it must have been to run into issues with the RXExpense tool and then miss the cancellation window while trying to resolve the problem. We take feedback like yours seriously, and I appreciate you explaining what happened in detail. I’ll be reaching out to you directly via email so we can review your account more closely and see what we can do to make this right. Thank you again for bringing this to our attention.

Response from DocumentgeniusNov 14, 2025

I’m really sorry for the stress this has caused, that’s understandably very distressing, especially right after signing up. Could you please let us know what security warning you’re seeing? If possible, sharing the exact message or a brief description will help us look into this right away. You can email [email protected] (attention: Betty) or reply with the requested information directly here on Trustpilot, your registered email. Once we have that, I will personally review your account and make sure your subscription is handled immediately. We’re here to help and will make this right for you as quickly as possible.

Response from DocumentgeniusNov 12, 2025

I’m so sorry for the concern—that must have been upsetting to deal with. Please know that DocumentGenius is a legitimate subscription-based service that provides access to legal and business document tools. We never process a charge without an active user registration. If you’ve received a fraud alert but don’t recall signing up, please email [email protected] (attention: Betty) with any details from your bank or card issuer. We’ll investigate immediately and help ensure everything is resolved properly.

Response from DocumentgeniusNov 12, 2025

I’m very sorry to hear about this experience — I completely understand how upsetting it can be to see charges you don’t recognize. Please know that Document Genius is a legitimate subscription-based service, and we never process a payment without an active registration made by a user entering their email and card details directly on our site. We’d like to look into this further for you right away. Please email [email protected] (attention: Betty) with the last four digits of the charged card, the exact charge dates and amounts, and any email address that may have been used to register. We’ll review our records immediately and help ensure this is resolved as quickly as possible.

Response from DocumentgeniusNov 4, 2025

I’m really sorry for the frustration—that shouldn’t happen after a cancellation. Please email [email protected] (attention: Betty) so I can investigate right away. If you can include the account email, the last four digits of the card, and the dates/amounts of the charges, I’ll review the records, stop any further billing, and address any erroneous charges promptly.

Response from DocumentgeniusOct 16, 2025

Thank you for sharing your feedback — I’m really sorry for the experience you’ve had. I completely understand how frustrating unexpected charges and formatting issues can be. We’ve received your email and I’ll be reaching out to you directly so we can assist further. Just to clarify, our trial includes a 7-day grace period, after which it automatically renews if it isn’t canceled before the end of that period. I’ll follow up with you via email shortly to review your account and help address the issue.