DocumentgeniusReviews of documentgenius.com

Response from DocumentgeniusMar 2, 2026

We’re sorry to hear about your experience and understand how frustrating that must have been. We’d appreciate the opportunity to look into what happened with the PDF compression and see how we can help. Please reach out to Betty, Customer Support Supervisor, at [email protected], and we’ll be happy to review this with you.

Response from DocumentgeniusFeb 28, 2026

We’re sorry to hear about your experience and understand your frustration. We’d appreciate the opportunity to review your account and address your concerns directly. Please reach out to Betty, Customer Support Supervisor, at [email protected] , and we’ll be happy to look into this further and assist where possible.

Response from DocumentgeniusFeb 28, 2026

We’re sorry to hear about your experience and would appreciate the opportunity to help. Please email Betty, Customer Support Supervisor, at [email protected], and we’ll be happy to look into this further.

Response from DocumentgeniusFeb 25, 2026

Thank you for your feedback. We’re sorry to hear the experience was difficult to understand. We’d like the opportunity to help and clarify any confusion. Please feel free to email Betty, Customer Support Supervisor, at [email protected], and we’ll be happy to assist.

Response from DocumentgeniusFeb 23, 2026

Thank you for your feedback. We are sorry to hear that the service did not meet your expectations. We would like the opportunity to better understand what did not deliver as promised and see how we can help. Please reach out to Betty, our Customer Support Supervisor, at [email protected] , and she will personally review your experience and assist further.

Response from DocumentgeniusFeb 23, 2026

Thank you for sharing your experience. We are sorry for the frustration this situation caused and understand why this was concerning. We take claims of trial cancellation and billing very seriously. If a trial is canceled within the 7 day period, the account should not convert to a paid subscription. We would like to review your account activity and cancellation timestamp in detail to ensure everything was handled correctly. Please reach out directly to Betty, our Customer Support Supervisor, at [email protected] , and she will personally review your case and billing history. Our goal is to clarify what occurred and address this appropriately. We appreciate you bringing this to our attention.

Response from DocumentgeniusFeb 23, 2026

We are sorry to hear that your experience was disappointing. We would appreciate the opportunity to better understand what went wrong and see if we can help. Please reach out to Betty, our Customer Support Supervisor, at [email protected] , and she will personally review your situation and assist further.

Response from DocumentgeniusFeb 19, 2026

Thank you for taking the time to share your experience. We are truly sorry for the frustration this caused. When converting a PDF with multiple images, the system may automatically download the files as a ZIP folder rather than individual JPEGs. We understand that this is not intuitive, especially if you did not expect this behavior, and we apologize for the time and effort it took you to figure it out. Your feedback is very important to us, and we are actively working to make our tools more user-friendly and easier to understand for all users. We would be happy to personally assist you. Please feel free to reach out to Betty or email us directly at [email protected] , and our team will gladly walk you through the process or help resolve this for you. Thank you again for your honest feedback.