Stefaniya M.
Asked for Libre 3 Freestyle Device…
Asked for Libre 3 Freestyle Device which works for 14 days was available in Pharmacy costs 75 USD and can share information inside the app. Got prescription for Dexcom G7 sensor and received which costs 295 USD after discount works for 10 days and not available in the store. Tried to change prescription - asking for 39 dollars again. Tried to refund my consultation “100% refund guaranteed and customer satisfaction” promised. Ai bot said - can’t help only discuss health issues. Tried to paraphrase - got sent to suicide help line.
Response from DoctronicJun 1, 2026
Stefaniya, we're so sorry for the frustration this caused. Receiving a prescription for a device that was more expensive and harder to find than what you requested is not the experience we want for anyone. We're happy that this has since been resolved and that you've been provided wi the device you originally asked for. If there's anything else we can do, please reach out at [email protected].



