DocTranslatorReviews of doctranslator.com

I wanted to translate a document and registered, becaus of a "register for free" button. Thinking that the service has a free service frame. After confirming the Email, I could not enter the site, without choosing a payment plan. Very decieving. This is the text on the website: Use your email or another service to continue with DocTranslator (it’s free)!

Title: DocTranslator charged me $29.99 without any clear warning after a one-time translation order I used DocTranslator because I needed a one-time translation of a marriage certificate. I found the service through Google and came to the website only to translate one document. I paid for the translation and received the translated document after waiting several days. This was supposed to be a one-time document translation order. A few days later, DocTranslator charged my card an additional $29.99. This charge was made without any clear warning, without a separate confirmation, and without any obvious notice that my card would be charged again after the translation order. I did not receive a clear, direct, and unavoidable warning at checkout saying that I would be automatically charged $29.99 later. I was not asked to separately confirm a subscription. I was not clearly informed that a one-time translation order would turn into a paid subscription. When I contacted DocTranslator Support and requested a refund, they refused. Their support team replied that the checkout page “indicated” a 7-day trial and that I would be charged $29.99 automatically unless canceled beforehand. This is exactly the problem. If a company is going to charge a customer’s card later, this must be shown in a clear, direct, and unmistakable way. It should not be hidden inside checkout wording or presented in a way that a customer ordering a single document translation can miss. I came to DocTranslator for one translated document. I did not come to buy a subscription. I paid for the translation, received the translation, and then they charged me another $29.99 without any clear warning. In my opinion, this is a misleading billing practice. A customer should not be charged for a subscription after a one-time document translation unless the subscription is clearly presented, separately confirmed, and impossible to miss. DocTranslator refused to refund the $29.99 charge. Based on my experience, I do not recommend this service. Be extremely careful before entering your card details on DocTranslator. Take screenshots of every checkout step, check for hidden subscription terms, and cancel immediately if you see anything related to a trial or recurring billing.

good, but price is ao high, trial 2$ not enough

These bast-ards offer a free week. Then you are trapped into paying indefinately, as their "deactivation" button does not work. DO NOT USE THEM. THEY ARE CROOKS

I think it good!

Best customer service ever! Swift, helpful and friendly.

Great and great

Arnaque! J’ai payé 1,99 € en disant que j’allais avoir toute la traduction de mon livre de 300 pages, au final seulement 10 pages de traduit et encore avec des chiffres de partout rien de clair. Passez votre chemin.