Doctor TriggerReviews of doctortrigger.com

Defective product, the velcro does not hold any of the pieces together for longer than a few days which renders it completely unusable. They are entirely aware of this fault and as a result have been sending out replacement covers, hence why they are all out of stock on their site. After being offered a replacement cover and it never showing up and I asked where it was and was told the above, I then requested a refund. On their website they have a 120 day guarantee which also says "if you don't like it we'll pay you". What a complete joke. They seem to flaunt EU consumer laws, did not include shipping and taxes in a refund for defective goods and have argued the point with me over whether or not this is standard. This is the law, I am not fronting the hefty shipping costs for a completely faulty item. As far as I'm concerned this is a scam company, do not buy their product

Used this pillow throughout my third trimester and into postpartum recovery. It cradles the bump, supports hips, and stops me from rolling onto my stomach. Pairing back and side pillows was intuitive. I deducted one star simply because the memory foam is a bit firm initially but it softened nicely.

I backed their Kickstarter campaign, they never shipped the pillow though they created a shipping label for it. There is no tracking updates through UPS, I called UPS and they said that they haven’t received the item yet from Dr. trigger. I notified Dr. trigger that I would be moving and needed to give them a different address, I also notified them that I need help getting this pillow shipped. They told me it must be lost in transit, and I waited too long. They then told me they would re-ship however they have not. When I email about this, they tell me it’s my fault for not notifying them that I didn’t receive it earlier, when there was no delivery date expected because they never actually shipped the item. The service is awful, Aaron Hu, the owner/founder is non responsive also. Time for a class action!

I purchased the Doctor Trigger Modular Pillow after reading about its customizable design. The six-piece memory foam system envelops me in a cocoon no more morning neck or hip aches! The adjustable straps allowed me to tailor it exactly to my side-sleeping posture and stay in the same position all nigh. Customer service even checked in during my 120-night trial. Truly impressed

I never expected a pillow to make such a big difference, but the Modular Pillow completely changed my sleep experience. The adjustable strap gives me personalized support, easing my chronic neck and back pain. I wake up refreshed, without the usual stiffness. It’s amazing how something so simple can have such a powerful impact. Highly recommend it to anyone struggling with sleep or discomfort!

The company uses intentionally deceptive marketing including touting a 120 day no risk trial and free shipping and returns. Then they make it nearly impossible to actually return the item. It took multiple email exchanges to even get a return address. And then they revealed I had to pay return shipping, which will be over $50, and tried to manipulate me into paying them the $50 to keep the item that I can’t actually use. When I complained directly to the company they claimed the info was on their site but it’s not. In fact they now have an add that says ‘don’t like it, we’ll pay YOU!’ I would not ever purchase from this company again.

As a dedicated side sleeper, I was getting SO frustrated with pillows. They either pushed my neck into weird angles or went completely flat after a couple weeks. Ugh. The Modular Pillow is seriously different though. It keeps my head positioned just right with those adjustable pieces, and I can customize it to my shoulder width. I wake up without that awful neck kink, and I don't have to keep punching it into shape throughout the night. My partner says I'm not tossing around nearly as much either!

Tore my rotator cuff playing softball years ago, and it's made side sleeping a nightmare ever since. My shoulder would just sink into the mattress, causing this radiating pain that would wake me up. The Modular Pillow has literally changed my sleep life. The way I can position the components gives my shoulder the exact support it needs—it's like the pillow is holding my arm in place so my shoulder doesn't collapse. First time in YEARS I'm waking up without immediately reaching for the ibuprofen. My physical therapist even noticed improved mobility after just a couple weeks of using it!!!!