DocBrightReviews of docbright.com

Response from DocBrightDec 7, 2021

Thanks so much for reaching out to us. We are sorry to hear about your experience, but are so glad to have the opportunity to help. I do see that our team did send over your records to you, but we are going to reach out again now via email to help clear up any confusion, and send over anything that is missing or was not received. Regarding the referral to an in-person provider, we are more than happy to refund your $59 in this case. From time-to-time, in-person care is required in addition to your virtual care, and we are always happy to help in those cases. If there is anything else we can do for you, don't hesitate to let us know. -DocBright Care Team

Response from DocBrightOct 18, 2021

Hi Nicole! Thanks for reaching out. I am sorry to hear about the experience you are having. As it turns out, this sounds like it may be a different telehealth platform you're trying to review. DocBright only charged $59 per submission. There's no ability for us to charge any more than that. In any event, Please don't hesitate to contact us at [email protected]. We are always happy to help in any way we can. - DocBright Care Team

Response from DocBrightOct 18, 2021

Hello! We are so sorry to hear about the experience you had. In the future, please don't hesitate to contact us if prescriptions are too expensive. We are always able to send an alternative, offer a discount coupon, or find a less expensive option. We never want patients to spend this amount of money on prescriptions, and are always able to find a more affordable solution if your insurance coverage is not sufficient, or if you are paying out of pocket. Also, we are here to help make this experience better in any way we can. Please don't hesitate to contact us at [email protected]. We at the very least can refund your $59, but there may be more we can do to help. You are our top-priority. We look forward to hearing from you and having the opportunity to help. - DocBright Care Team

Response from DocBrightSep 6, 2021

Hi Weave! I'm here and happy to help. Thank you for your feedback. Our payment processing and all forms, processes, and system are fully PCI compliant and conform with all laws and regulations. It is not a requirement for credit cards numbers and other information to be masked on input. You credit card number and other sensitive data is not stored. It is transmitted via encrypted channels to ensure it is safe and secure. We apologize that you feel exposed, and we are here for you if you'd like to discuss the concern further, you can email us at [email protected] and we would be happy to help. In any event, we look forward providing you with top-quality care, and we look forward to the opportunity to turn this review into a five-star experience. -DocBright Care Team

Response from DocBrightJul 9, 2021

Hi Bernice! Thanks for reaching out to DocBright. I do see that you emailed us this morning, and our Care Team replied within 15 minutes requesting your Submission ID so that we can get your questions routed to the correct doctor. Prior to this, we didn't receive any communication, and we sincerely apologize for any delay. Rest assured, you will continue to have access to your doctor for questions even if needed beyond the 7 days. Your satisfaction and care are our top priority, and we will do anything in our power to ensure you have a five-star experience.

Response from DocBrightMay 20, 2021

Update: 5/22/2021 - Hi Jerrod, we saw you updated you review that you did not get your refund, so I just wanted to reply and let you know that the refund was processed on 5/20/2021 as promised. Refunds can take up to 5-7 business days to appear on your account as bank processing times can vary. Rest assured, the refund is on its way. We stand behind out experience 100% and will always refund the full amount to DocBright users who were not fully satisfied with their experience, no questions asked. Thanks for giving us the chance to provide you top-quality care and service, and if there is anything at all that we can do to further help, don't hesitate to let us know. Update: 5/20/2021 - Jerrod, it was great speaking with you on the phone. We wanted to update this response and thank you for the honest and helpful feedback. We are so glad that you were happy with the refund we provided you, and look forward to being able to treat you through DocBright in the future. :) Hi Jerrod! Thanks for connecting with us on TrustPilot. Rest assured, I am here to help. At DocBright we have a 100% satisfaction guarantee because we agree, your money should never go to waste. If you were not satisfied with your care, or if we were not able to get you the care you expected, please don't hesitate to email me at [email protected] and I will process a refund for you right away. Our top-priority is getting you the care you need, so once we get that refund processed, I am happy to help in any way that I can. I look forward to your email. -DocBright Care Team