DocBrightReviews of docbright.com

EDIT: The refund they promised me never came through, and I am now issuing a chargeback via Amex. I have updated this review to 1-star to reflect the fact their company did not follow through on any of their promises. Avoid, avoid, avoid! EDIT AGAIN: They’re saying below they issued the refund (obviously Amex disagrees with this…), and yet when I emailed them asking about why I didn’t receive my refund, they never replied. I do not trust a word from this company. — After I paid $59, the doctor messaged me saying I would need to sign up with a different service called Push Health and said that they’d reduce a second (surprise) fee if I used that instead. The doctor said that they would prescribe me several things but didn’t send my prescription to the pharmacy. Customer service was prompt to reply to my issue saying they were able to send the prescriptions through and that I wouldn’t need to sign up to this second service and pay an additional fee. However the pharmacy once again said they never received it. Customer service promised me that they pushed it through and that it was received, but I went to the pharmacy (now checking a third time!), and the pharmacy told me they never received anything. Chasing after the doctor, customer service, and the pharmacy with multiple back-and-forths for a week and STILL never getting the prescription — there is no way this is worth the hassle. I do want to highlight that their customer service team was prompt, sincere, and did appear to be doing the best job possible at every step. They did give me a full refund and started an investigation into this doctor. It’s really this one bad doctor and the prescription->pharmacy hiccups that soured the experience. Hopefully they can tighten up these parts of the experience for others.

I have to agree with the previous reviewer, Marc, on this one. I paid the $59 only to receive the following from the medical provider: “I would encourage an in person visit with myself if you are in the DFW area.” The problem is, I do not live anywhere near DFW and signed up with DocBright thinking I would get a perfectly innocuous prescription for hair loss via telehealth/submitted photographs, as stated on the website. I’ve never had this problem with Lemonaid. As stated, it is rather misleading. Also, so far I’ve received no word from DocBright and when you attempt to message them via text you receive the following: Unfortunately, we cannot receive messages at this number. Please email us at “CareTeam” It was not a good experience.

The website is misleading. It states: "How It Works: Submit your dermatology symptoms and get a diagnosis, treatment plan, and prescriptions by this time tomorrow." But this is simply not an honest representation. If the MD feels like saying, "We need your vitals, so you need an in-person appointment," then they've broken their promise. I do understand that an MD's saying that is reasonable sometimes. What is not reasonable is that the website makes a promise it can't keep, takes your money, and then does nothing for you.

I’ve been lied to!! After I submitted my information my treatment plan turn around was the next day. I was super excited to go to the pharmacy to get my prescriptions and start my treatment. Unfortunately, the prescriptions weren’t there so I reached out to the doctor to send them again. The doctor and her team said they sent over the prescriptions and personally called, talked to a pharmacist, and confirmed they were ready to be picked up. I went to the pharmacy and again they had nothing on file. They even checked their entire pharmacy system and nothing. I confirmed that neither of the prescriptions were ever attached to my account, let alone picked up, like I was informed by the doctor’s staff multiple times through email. I was lied to and ripped off! I know that the prescriptions were never to sent over, the pharmacist never confirmed they were there and it’s literally impossible for them to be picked up since they were never on my account to begin with. Total scam. Save your money!

Horrible experience do not go to them. Made a submission on June 20th and have not heard back but i did get an email to review their service that I never received. I have been contacting them for 2 weeks only to be ignored and gas light. I spoke to a doctor from the company and was told he would look into my case and get customer service on it within 24 hours as it had been 10 days since I made a submission. I heard nothing back and have been emailing them only to be ignored. It is now day 15 since I submitted. I have been ignored stay away after multiple attempts and spoke to a live person stay away and don’t be scammed.

I paid, submitted pictures, received a receipt of payment and have been waiting FOUR business days, excluding the weekend, for follow up from DocBright. They say they will get back to you in 24 hours. I have emailed twice, which they say is the fastest way to reach them, but no response. I have called but you get an automated message and then the system hangs up with no ability to connect to a person or leave a message. I have texted and guess what? NO RESPONSE!!! If I can't get treatment then just refund my money! What a scam! I do not recommend. Edit 4/20: I had checked my spam folder several times over several days and there was no report. When I finally received a response on 4/19, I was told I would get my report ASAP. If ASAP means almost 9 hours later, my version of ASAP is different. The next most disappointing thing is that I was referred to go see a dermatologist in person because they couldn't decide if I had condition A or B. However, I did mention that I had previously been diagnosed with condition A but apparently previous diagnosis doesn't matter. I also do not feel that the physician actually read my comments on my condition otherwise it would be pretty clear that combined with a previous diagnosis and my signs and symptoms, it would be condition A. It doesn't take a rocket scientist to put this together and, I believe that as a current healthcare provider working in an ER, this is just poor. Again, would not recommend, just glad I will hopefully be refunded. When my refund actually comes through, I will post. Edit 4/22/2022: I was refunded on 4/21/2022

I did the full payment almost 2 weeks ago and heard back from their customer service. I emailed asking about if/what I need to finish in order to get my recommendation and I haven’t heard back from anyone. 2 emails and a few phone calls saying to email them and nothing. I really wanted to give this company a chance, but not hearing from them after reaching out multiple times is frustrating when I just wanted to get some help.

This company has the tagline of “within 24 hours” for physician and customer service responses, but that is not true. I submitted my full payment and photos, but I did not receive a treatment plan until 4 days later. I also have not received one response at all from customer service. I’ve sent emails asking questions, but I have not received any answers (even with checking my spam folder as well many times). I’ve even tried calling their customer service number multiple times, but literally every time I’ve called the automated message system says there are no agents available to help. No one has called back after I left a voice message either. I tried to give this company ample chances, but I feel like the within 24 hours is false advertising. I would love to discuss getting a refund but I can’t even reach one person, so now I am out $59. I would avoid this company to save yourself more stress.