DocBrightReviews of docbright.com

Response from DocBrightNov 9, 2020

We are so glad to hear you had a seamless and positive experience. This is what we strive for, so it make us so happy to hear. If we can be of any other help, don't hesitate to contact us. Thanks for sharing your experience. -DocBright Care Team

Response from DocBrightNov 9, 2020

Thanks, for the recommendation, Sharon! We greatly appreciate it :) -DocBright Care Team

Response from DocBrightNov 9, 2020

We're so glad to have been able to provider you with fast service! If you need anything else, just let us know. -DocBright Care Team

Response from DocBrightNov 2, 2020

Aw, we're so glad to hear that. The feeling is mutual! Thanks for being a loyal customer, and we look forward to being able to help you again in the future, should you ever need it. -DocBright Care Team

Response from DocBrightNov 2, 2020

What can be better than a win-win! We love to hear that. Thank you for sharing and helping others make an informed decision about their telehealthcare. We greatly appreciate it. -DocBright Care Team

Response from DocBrightNov 2, 2020

You're so welcome! We are really glad that Dr. Mandel was such a help to you. We are always here for you if you need us in the future. -DocBright Care Team

Response from DocBrightSep 17, 2020

Hi MC! We're so sorry to hear that you are having a 2-star experience with DocBright. We are here to help turn that around for you. Our providers respond within 24 hours, so it is normal that you have not heard back after 6 hours. Our providers take great care in ensuring each submission is thoroughly reviewed so that your care is high-quality. We don't want your care to be rushed, but still promise a 24 hour turnaround time, which is among the quickest telehealth options. I've sent you a personal email with a status update on your submission. Also, please know that I am personally attempting to expedite your provider review and response. Finally, we do have a 100% satisfaction guarantee, so while we do hope that your experience turns into one that is 5-stars and you'll help us out by updating this review, you can always email us at anytime after completion of your case to request a refund - no questions asked. It's the least we can do, so let us know if there is anything else we can do to help turn this into a 5-star experience. We look forward to hearing from you. - DocBright Care Team --UPDATE-- Multiple attempts have been made to reach out to the customer prior to the 24-hour mark to offer expedited review or a refund. The customer has not responded. --FINAL UPDATE-- Thanks so much for the revised review! We are so glad that we ultimately provided you with a 5-star experience. That's what we're here for. We look forward to being here for you again in the future :)

Response from DocBrightSep 12, 2020

Awesome! This is what we like to hear. Thanks for the feedback. If there is anything else we can do to help, just let us know. -DocBright Care Team