DNSimple Reviews | Read Customer Reviews of dnsimple.com

DNSimple Reviews | Read Customer Reviews of dnsimple.com

DNSimple reviews

Showing 3 reviews with 1 star · Clear filters

Michel M.
Oct 21, 2025
I registered close to 4,000 domains…
I registered close to 4,000 domains with DNS Simple over the past 24 months so I speak from experience. DNSimple has dark UX baked into almost every part of their product, subtle design tricks that seem aimed at getting you to pay for things you didn’t intend to. Even after opting out of automatic renewals, they’ll quietly re-enable them or make it confusing to confirm that renewals are actually off. The same goes for “DNS zones” - you think you’ve disabled or deleted a domain, but hidden dependencies or default settings keep generating new paid zones in your account. The interface makes it look like you’re managing simple, transparent subscriptions, but in practice, it’s full of misleading labels, buried toggles, and unclear billing flows that push you toward extra charges. It’s not a bug; it’s design — and it leaves you constantly second-guessing whether you’re being billed for something you never agreed to.
Response from DNSimpleOct 21, 2025
Thank you for taking the time to share your experience. I’m really sorry to hear about the frustrations you’ve encountered while managing your domains that’s not the experience we want for any of our customers. We’d like to take a closer look at what happened and make things right. Could you please reach out to our support team directly at [email protected]? They’ll be able to review your account details and address any billing or renewal issues immediately. If you’d prefer to discuss this personally, you’re also welcome to contact our CEO directly. We take this kind of feedback very seriously and want to ensure full transparency moving forward. Sincerely, DNSimple Team
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Travis
Jun 2, 2023
absolute nightmare
Their customer support sucks, My website went down and there was nothing that I could do to make it live until my 60 day waiting period was up. dealing with them was an absolute nightmare. If there is anyway you can avoid dealing with these guys, then I would recomend it.
Response from DNSimpleJul 11, 2023
Thank you for sharing your feedback with us. We are sorry to hear about your experience. We take customer concerns seriously and appreciate the opportunity to address your review. Looking into this, we found that our customer support team did respond to the three emails you sent regarding the issue. They provided information on the timeline for transferring your domain. However, it seems that there may have been a communication breakdown, as it appears you did not receive those responses. Would you be willing to reach out to us again at [email protected] so we can help you with this matter further?
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Kalyan N.
Feb 28, 2023
I was not able to access my account
I was not able to access my account. All my company emails were not working due to DNS issue. No customer care number to reach out.
Response from DNSimpleMar 2, 2023
For security reasons, we don’t provide phone support, as it is much more difficult to authenticate account ownership over the phone than via email. I see that you contacted us via email and we replied to your request. Unfortunately, you did not give us any account information nor any indication of what your situation was and we are yet to receive a reply. If you still need our assistance, please reply to the email thread. We are always here to help.
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