DNA Diagnostics CenterReviews of dnacenter.com

Horrible so far and still no results. Endless voice message that just repeats or loops back with the same old crap and/or zero response from our "representative" after he took our money. Pathetic parasites !.

Very disappointed in how things are being handled. Was told I would have results in 3 days, they called the day before and said they needed additional time and I would then have the results the following Monday. I called this morning to check on the status and all was good. It’s past the time I should’ve had the results and didn’t even get a phone call today or update so I could have peace of mind. At a stressful time this is making it more stressful when I did the prenatal process for peace of mind. $1800 later and still no answers.

So far, my experience with DDC DNA Diagnostics Centre has been great. When I found out I was expecting, I called to make inquiries into the procedure and costs involved for prenatal paternity testing, and the lady was helpful and professional. They were able to take payment immediately over the phone, and a login was set up then and there for when my results were ready. I made an appointment for myself and the alleged father to take our blood and buccal samples the following day, and the results were available only 5 days later. The entire experience was straightforward and easy. The results came back positive to the alleged father. I guess I will find out in 7 months time how accurate the results are, but I don't think there is any reason not to rely on the accuracy of the test. I haven't been able to find any reviews where DDC have got results wrong. If my results do turn out to be wrong, I will be sure to update this post. The only downside I would say is the lack of a comprehensive report. It would be helpful to see the test results laid out, rather than just a probability percentage >99.9 and that the alleged father is not excluded as the biological father of the child. That said though, I would recommend DDC to anyone needing to go through a prenatal paternity test.

Where shall start I sent in my samples they had my email right because I paid for it and then the lady that I talk to after 14 days of waiting was very rude they said they had sent me an email which was not received they did have my email account but there was no email from them for my results then she was so rude That I need to go on our website to find out my results instead of just sending my results to me again I cannot get into their website I’ve been on the phone for hours trying to get back to them to try to get the right password or whatever it takes to get into their website talk about unprofessional with these people if there is another DNA testing center I would do it in a heartbeat people drag their feet won’t answer the phone and when they do their rude ok got back to the same lady this time she was better and was able to get into the website

At 27 weeks pregnant, I went in to a lab to get samples collected for the DDC NIPP test. 6 days later, I called to check on the results and was told that there wasn’t enough fetal DNA found in my blood and to come back in 2 weeks for a retest. After speaking with my doctor, we felt that it was pretty strange that there wouldn’t be enough fetal DNA in my blood by the third trimester (considering they conduct this test as early as 7 weeks). I emailed DDC to ask if this was normal or something to worry about, also to ask if they would waive the fee to expedite (since results are already being delayed at least 4 weeks and I’m getting pretty close to my due date at this point). I received no response to the email, but after writing this review, I got a super quick response and we continued the conversation privately on email. They were very friendly and looked into my case quickly. They actually contacted the lab I went to and had them call me to explain that it is not entirely uncommon, but sometimes there just isn’t enough fetal DNA in your blood at the time of the sampling, no matter how far along you are. They told me I could come by for a retest that afternoon and that DDC was waiving the fee to expedite the retest for me(the retest was already free of charge). I received my results within 4 days after getting the second sample lately. I was impressed by the friendliness of the DDC staff and the staff of the lab (Called “Any lab test now”), also by how quickly they looked into my case.

My name is Daniel rice had a DNA test with your company and was wonder why I didn't get all 4 Of my test Back. They took 4Q tips and tested me 4 times. Why didn't I get other sets so I can compare them. Is it because they didn't have the same results. And why did you determine out of the for that this one was the right 1. And I'm curious why you didn't use Y-chromosome test for DNA. When it is a male child. The Y-chromosome is passed down from father to son generation to generation. If you can please get back with me on this matter. I believe that my test is wrong. You have me marked down as the father at 99.9999%. And the number that you have of possibility is over 12 billion. When there's only 7.7 billion people on Earth As of June 2019 . And I know every person on Earth has not been tested for DNA. So Somehow the numbers are not correct.

I’ve read what other have to say about the horrible customer service.. wait time, pricing.. I agree with all of it. I just want to add the horrible experience I had. I went through early pre-natal testing. As did one of the alleged fathers before he had to go on military leave for two weeks. These people collected his sample with out getting his name correctly! Then they contact me threatening that I can’t get my results until he calls them to correct this. (Mind you, they have a copy of his drivers license.. they can easily see the correct spelling there) He knows I’m super stress about the situation, he sneaks a call to these people and they still don’t get his name right! The incompetence! DDC also will not allow me to give them the correct spelling! It must come from him. They demand that he call back like he has all the time in the world. Like people don’t work or have jobs... like how do you mess it up twice? And make no apologies for it? Take no ownership of your company’s error! Now I Have to wait until he completes his military leave and is able to call them so I can learn my future. Which is insanely frustrating! DDC doesn’t follow properly HIPPA protocols! You didn’t even get the mans name right! Twice... On top of the FACT that you make so difficult to speak with someone on the phone so we could correct YOUR error! And again, as seen below! No accountability for your actions.

My husband found out after 40 years that the man who raised him is not his father. We turned to DDC for help. Although so far, two times, we have not got the answers we had hope for, I can not say enough positive things about this company. Carolyn, who takes care of the facebook messaging has become practically family to me. So caring and goes above and beyond her duties to help. The center itself has been wonderful. Yes phone wait times are a pain, but he that's to be expected with any big company. The test length for us so far has been 3 days maximum after receiving the samples. They have even given me discounts due to the situation we are in and having to do multiple potential fathers. Each test we have done has been 4 samples each person. That alone eased my fears on possible mistakes that may happen. I trust DDC and recommend to others. About to hopefully do our final test with them. Thank you Carolyn for being awesome and to Nick and Rob! yall have made this horrible situation easier than I expected it to be. PS----- People stop giving bad reviews because you are self indulgent and believe you shouldn't have to wait on the phone or that something as important as a DNA test is taking longer than you want. I would rather know its done correctly than rushed and not.