Sara
My opinion
I am totally satisfied there were only 2 concerns 1st )the options between rush delivery and normal delivery differ only a couple of hours on your site and over the phone unless you arrange it with emails. I wish there was an option for really quick delivery (within a day)which was easily accessible 2)in my case I accidently upload a wrong version for second edition I immediately called, left message, emailed and attached the correct version. The representative over the phone assured me that she will deliver the message. However, sadly I received the wrong version at the end and no correction made afterward regarding the right version. other than that I am very satisfied.
Response from David Lombardino | DLA Editors — Editorial & ConsultingJan 5, 2016
Thank you for sharing this feedback about your experience. Depending on the project type, word count and time of submission, we do offer same-day turnaround time with our Express and Rush Delivery options. However, we do not offer delivery times on Saturdays, Sundays and holidays. Our holidays are: Memorial Day, Independence Day, the first Monday of November (in place of Labor Day), Thanksgiving Thursday and Friday, Christmas Eve and Day, and New Year's Eve and Day. In those cases, the delivery times are offered for the next business day. In this case, the client wished both to submit and have her document edited on New Year's Eve. While this is something we would not normally do, we made an exception and offered to the client that if she had the document to us first thing New Year's Eve morning we could have it to her later in the day. Instead of submitting her document first thing in the morning, she waited until the afternoon. Because it was so late, we at first thought we would have to cancel the project and refund the client's money. However, one of our editors was able to go to the office just to edit her document that same afternoon. We received an email from the client, after her initial submission, with an updated version of her document for editing. However, as stated on the FAQ page of our website, we are unable to accept updated versions of documents once they have been submitted for editing.



