David Lombardino | DLA Editors — Editorial & ConsultingReviews of dlaeditors.com

Response from David Lombardino | DLA Editors — Editorial & ConsultingSep 14, 2018

Yes, we had a difficult time determining how you wished to translate the CV for the ERAS application. To get the most out of our ERAS application services, we recommend first putting everything into MyERAS, then selecting the option to export the MyERAS application as a PDF. Then send that PDF to us for review. Instructions for exporting the MyERAS application as a PDF may be found on our website here: http://www.dlaeditors.com/for_applicants/eras_applications.html. Our ERAS Application Editing & Feedback service includes 2 reviews of the MyERAS application. We followed up with this client, and for the 2nd review he sent us the MyERAS application in PDF so we could give him better tailored advice for his application.

Response from David Lombardino | DLA Editors — Editorial & ConsultingMar 23, 2016

Thank you, Aimee, for providing this valuable feedback. You are absolutely right: There is no one who is going to know better the intended meaning and audience of a document than the one who wrote it. As editors, we understand this, and for that reason always encourage our clients to review all of our recommended changes carefully and thoughtfully to make the final determination as to whether they should be incorporated into the document. We also always encourage our clients to follow up directly with the editor who worked on the document with any questions or concerns. It is for this reason that we provide you with the name, and direct phone number and email address of the editor who worked on your project when we return the edited document to you. Hearing specifically from you what your concerns are allows us to have a better understanding of how you like your documents to be edited so that we can grow as editors and in the quality of service we provide to you.

Response from David Lombardino | DLA Editors — Editorial & ConsultingMar 20, 2015

Thank you for your feedback. By "professor" do you mean "editor"? This was an essay written in English as a second language from a native Chinese speaker, and extensive editing was needed for the wording to make sense in English. We made approximately 300 editing and proofreading corrections in the 900-word essay. Included in these corrections were adjustments to tone and style to make them more appropriate for the academic setting. Also included was the deletion of certain details that did not contribute successfully to your argument. As with all of our work, we made our corrections using the Track Changes feature of MS Word, which gives you the opportunity to reject changes to items you prefer to keep in their original form. We encourage all of our clients to review each of our changes and to accept or reject them in line with their preferences for the document.

Response from David Lombardino | DLA Editors — Editorial & ConsultingMar 31, 2014

We are happy to hear that you have found our suggestions helpful. Did you know that you can actually send your revised PS back to your editor just to confirm you are on the right track with your changes, and at no additional charge? Did you also know that you can follow up with your editor to clarify any of the suggestions we have made, also at no additional charge? You may also be interested to know that we are in the process of reorganizing our personal statement services. Within the next few weeks, we will be rolling out the following changes: (1) greater discount for multiple rounds of editing; (2) greater discount for submitting multiple PS's; and (3) a new package option to include having your resume/CV edited along with your PS. Please let us know if you have any other recommendations!

Response from David Lombardino | DLA Editors — Editorial & ConsultingFeb 26, 2014

Thank you for sharing your experiences with us, as it gives us a great opportunity to learn how to improve our services. In looking back at your project, we see that while you mentioned the purpose was for advertising, you did not want it to sound like it was for marketing purposes. Could that have been the problem? We edit marketing material for many clients and can certainly take a different approach with your documents. With regard to the notification, we apologize for any miscommunication. Our primary method of notifying clients their projects are completed is by email. We also have a My Account portal, where clients can log in at any time to check the statuses of their projects, download their edited documents, and sign up for text-message notifications. Our telephone operators are also available 24/7 to provide our clients the statuses of their projects, process payments and resend edited documents by email, in the event the first one was not received. Could one of these alternatives have helped? We would love the opportunity to welcome you back as a customer. If there is anything more we can do to help, please let us know.