DDSDroneRepairReviews of djidroneservice.com

Sent my drone to the Netherlands for repair, it was delivered on the Friday but went missing until the Monday. It was sent because a screw head broke off while tryingbto replace a propeller. There was no other issues. Once the report came through it had a camera gimble malfunction, ecu malfunction, and physical damage to one of the legs. I ended up paying €65 for i dont really know what as they admitted the malfunctions.As a gesture of good will they did replace it with a new drone after several emails. It took almost a week for my drone to be returned but there was no extras not even propellers. So basically a one screw repairment took about 1 month, unexplained damage to my drone on arrival at the factory, €65 and not even a replacement proppeller set. Although the communications were good on the whole it was a nightmare situation as they have your drone and you feel like your being blackmailed. Afraid to say i would advise against DJI and i wont be buying anything of theirs again unfortunately they let themselves down

They replaced two motors & arms on my Mavic Pro, only to install the original damaged props. Come on guys, who does that? Replace the props. When I emailed them about this, they never responded. Definitely a once & done kind or merchant with no customer service of any kind. They take your money & run. Find someone else if you want the repair done right.

Purchased a Mavic Air 2 in January took it out for a brief maiden flight & it crashed into my house after pressing the RTH button. All four propellers were damaged & one motor. Mailed the drone to DJI & was given a quote of $96 to repair after their damage assessment. I sent payment which was acknowledged & it was shipped back to me without being fixed. That being said, I did receive four new propellers but the damages motor was not replaced. Furthermore, I packaged the drone with the gimbal cover & it was returned without it. I contacted DJI support again & had to open up another case. I sent the drone back again & was given the same exact damage report/quote as the first case. I've been communicating via chat/email with an employee in the support dept who stated to disregard the most recent quote and wait for an updated one from the repair team after evaluating the first case. It was quite obvious that a test flight was never performed since the drone was shipped back & not functional. As of this writing, DJI still has my drone and my money. Hoping it gets resolved correctly this time. I will update once the case (hopefully) gets resolved. Update 3/5/21. To my surprise, Dji ended up sending me a brand new replacement drone as opposed to repairing the one I had to send back in a second time.

The Price to fix is outrageous. Better off buying a used one online.

Slow, they told me one week after it had already been there a month. Then another month later, I got a REPLACEMENT instead of a repair. Then they poorly packed it in my neatly packed box I sent them. I wont use them again. 0

Unfortunately the propellers were not returned with the drone I dropped off which was realized after driving 2 hours to take pictures for a client of mine 🙃 Not sure why