DDSDroneRepairReviews of djidroneservice.com

This company will steal your drone and provide you with lie after lie. Don't trust them have filed a police report a year after I sent it in and after six calls stating it was in the mail.

I was told that they do not know where my drone is that I sent in for repair. Now that we are over a month in, no one will call me or email me back. This is going to get filed in small claims court next week unless I can get someone to help me here. This operation is clearly not in the business of helping the customer.

Same old story. Sent in a limited edition attic white I crashed damaging the base plate. After like 3.5 weeks the tell me they can't get parts for av Artic white. Strange....the bases are the same for all 3 mavic pros. Sothey offer me a "brand new mavic" We all know "Brand new" mfgr pack. I rcvd a refurbished with a clome batt. Obvious dent on nose. Keep in mind....I sent them $430 plus Mny arctic white drone....I got a refut Rrb / a clone batt and controller. I sent them emails today so I'll give them a chance to do right here. Mistakes happen.. so I'll give them the option to do right here. L batting and a zip locked

I sent my dpi mini 3 pro a month ago to be repaired because it gave me a gimbal stuck error. I was charged $60 to repair the drone, but it came back to me with an aggravated issue, the gimbal this time wouldn't even calibrate, while it did before sending it to DJI repair service. I contacted them again and they told me to send it back to them and that this time I wasn't going to be charged. After going back and forth with them several times (both by emails and phone) they diagnosed the same issue the drone had before (what a surprise!) and they offered me a $30 discount to repair it. This is the worst customer service I encountered in my life, they don't know what they are doing and the don't care about their customers. A nightmare.

Their customer service is extremely rude, I have my drone held by them, and they are holding the drone for a month and not shipping it back to me, every time I call them they just rudely hang up my phone and not giving any plan, I have never seen this kind of service in my life, if you want to LOST your drone, go with this service!

I Own the Mavic air 2 and upgraded to the smart Controller at a cost of £550 . I was about to order the new Mavic 3 only to realise that the Mavic 3 isn’t compatible with the original Smart Controller. DJI this is so unfair What do all the thousands of consumers do with there original Smart controller.? This probably means that non of us will by the Mavic 3 . Shameful on DJI

Sent my Mini 2 in for repair with damaged gimbal. They called and said it needed not only the gimbal but the camera (which was working fine along with all flight control - I just couldn't control the camera tilt, etc.) $268! (which was more than the price listed on the DJI website for the same service). Then they called back again and said they also needed to replace the control board - another $100! So they proposed a new drone instead for another $71; again, more than the DJI listed price. They sent me the "new" drone, but it wasn't new (no stickers, no activation required) and it didn't work - major problem with the gimbal drive buzzing and overloading and the video image wavered like the landscape was doing the hula. Returned again after finally getting ahold of someone (a week later) and this time did get a new drone, though they were not prompt. Overall, I think I was "taken" and will not deal with them again. They did pay for shipping both ways, though, both times. They do not respond to emails or voicemails; you have to catch them "live". Just keep trying.

Literally the worst. They sent me a defective item and promised an exchange if I sent it back. I had to pay the shipping even though they messed up. After that, I NEVER got any confirmation. I called several times and never could get through. Finally, I got a hold of them and they said they issued a refund. I never got a refund. And I couldn’t get an exchange, and they wouldn’t refund my shipping cost either. Don’t buy from them. Absolutely the worst. I have never felt so screwed from a business. I was left with no refund, no drone, and I was down $15 for the shipping fee to return my broken item.